Category Archives: Dennis Snow

Dennis Snow Refocuses Franchisees on the Customer Experience: What Happens When Cinderella Takes a Coffee Break?

  Dennis Snow encourages us to ask ourselves: How much of our focus (and time), our franchisees’ focus (and time) and their employees’ focus (and time) is spent fine-tuning goals, processes and tasks? What if we turned our lens around? What if we refocused and peered through the lens of our customers? Every detail of…

Indifferent Service – The Silent Killer of Customer Loyalty

Frequently we are asked to find a speaker who can help franchisees create a culture of service with their front-line staff.  Ensuring that their brand’s promise is being delivered to their customer is a common challenge for so many of our clients.  Customers don’t complain about indifferent service.  They just don’t come back and they…