Category Archives: Dennis Snow

Dennis Snow: Everything Speaks—Either Enhancing or Detracting From Your Brand

Dennis Snow’s passion for and understanding of customer service excellence was honed over 20 years at Disney. And now, as a keynote speaker, he both inspires and provides tactical tools to help franchise teams find ways to WOW their customers. “It’s everyone on the team understanding the everything speaks.” Dennis challenges brands to look at…

Dennis Snow Refocuses Franchisees on the Customer Experience: What Happens When Cinderella Takes a Coffee Break?

  Dennis Snow encourages us to ask ourselves: How much of our focus (and time), our franchisees’ focus (and time) and their employees’ focus (and time) is spent fine-tuning goals, processes and tasks? What if we turned our lens around? What if we refocused and peered through the lens of our customers? Every detail of…

Indifferent Service – The Silent Killer of Customer Loyalty

Frequently we are asked to find a speaker who can help franchisees create a culture of service with their front-line staff.  Ensuring that their brand’s promise is being delivered to their customer is a common challenge for so many of our clients.  Customers don’t complain about indifferent service.  They just don’t come back and they…