Category Archives: Shep Hyken

Shep Hyken: Customer Devotion

What would customer devotion do for your franchise system’s bottom line? Customer service expert and extraordinary keynote speaker, Shep Hyken, can transform the relationship your franchisees have with their customers—creating devotion—and brand loyalists spread the word! In a recent blog post on customer service, Shep discusses a recent interaction which brought to light the huge…

Would Your Customers Recommend You? by Shep Hyken

Today’s post features an article from another magnetic franchise speaker on the SPEAK! roster.  Let me introduce you to Shep Hyken, Chief Amazement Officer of Shepard Presentations.  He’s a customer service speaker and expert and in today’s post, he’s sharing his expertise in the field of…you guessed it!…customer satisfaction and referrals.  We hope this article…

Favorite Customer Service Strategies from Amazement Expert Shep Hyken

Shep Hyken, CSP, CPAE, is truly, a Chief Amazement Officer!  As a customer service speaker and expert, Shep works with franchise companies and non-franchise companies alike who want to build loyal relationships with their customers and employees. argumentative term paper At SPEAK!, we have embraced many of Shep’s simple, yet profound, strategies and thought we’d…