If You Have a Performance Review Form, You Have a Structured Interview

This week’s post features a fantastic idea from Mel Kleiman, CSP and Front Line Employee Expert – use your existing performance review form to create a structured interview.  Read on for a string of extremely targeted questions to help you and your franchisees recruit better candidates from the start!       

If You Have a Performance Review Form, You Have a Structured Interview
By:  Mel Kleiman, CSP

I’ve been in the trenches long enough (with many of you, actually) to know there are so many issues demanding your immediate attention every day that carefully planning and preparing for every applicant interview is next to impossible. Those of you who squeeze interviews into your already overscheduled days often have no choice but to “wing it” and rely on your gut instincts to assess an applicant’s potential. Trouble is, this approach is only marginally more successful than if you had just flipped a coin.

According to best practice research, the most effective way to conduct interviews is to develop a standardized question set and write yourself a script (a Structured Interview). The bad news is: Few of us have the luxury of the time it takes to do this. The good news is: If you have a Performance Review form, you already have a Structured Interview form! And, since everyone who gets hired will be evaluated against the standards on your Performance Review, why not hire to these standards in the first place?

If you are interviewing someone with work experience, I would first ask if this person’s last employer gave them a Performance Review. If they did, ask what factors were evaluated and how the applicant scored in each area. Ask if the applicant agreed with the ratings and why or why not? Ask what the person’s former supervisor will tell you when you call to check. Ask if they will provide a copy of that review.

For any important measures on your Performance Review that weren’t considered by the former employer, ask things like: “On a scale of 1 – 10, how would you rank yourself when it comes to meeting goals and objectives? Why did you give yourself that ranking? Can you give me a couple of examples? What would it take for you to be able to give yourself a higher ranking? How will your former supervisor rank you?”

Are your employees evaluated for punctuality? Then ask every applicant: “How many times were you late for work (or school) in the last six months and why?” After they answer, ask: “When I call your employer (or school), what will they tell me?”

If teamwork is important, say: “Tell me about the last time you worked on a team. What was your role and how did you contribute to the team’s success?” After they answer, ask: “Were there any difficulties and how did you and the team overcome them?”

If safety is a performance appraisal measure, ask those who haven’t worked before: “How often do you wear your seatbelt.” (If it’s not 100% of the time, ask why.) If they have worked before, ask: “Were there any safety rules at your last employer that you didn’t agree with and why?”

You get the idea. Now, as Nike says, “Just do it,” because no one ever regrets hiring the best.


Build a Frontline That Beefs Up Your Bottom Line!

Certified Speaking Professional, Mel Kleiman, is an internationally recognized authority on how to recruit, select, on-board, engage, and retain frontline hourly employees and the people who manage them.  His expertise is based on his practical experience as the former owner of three different businesses as well as his more than 30 years of research and consulting work.  Kleiman is best known for high energy, interactive presentations that deliver pragmatic, memorable, take home ideas and advice that improve every aspect of employee hiring and retention and Mels’ list of franchise clients is long includes some of the leading brands in North America. 

Looking for a solid session to help your franchisees recruit and retain the best possible employees?  Let’s talk about how Mel might be of help at your next conference.

More soon!

Katrina

P.S. For more employee recruiting, interviewing, and selecting tips like this, order a copy of Mel’s bestselling book, 100+1 Top Tips, Tools and Techniques to Attract and Recruit Top Talent  today!

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