Lisa Bouchard

Expert on DISC Behavioral Styles for Management, Sales and Customer Service

More than just a motivational speaker, Lisa has inspired thousands of participants to go back and make real change by giving them the knowledge, ability and tools to make it happen. Her insightful, direct, and humorous approach along with an in-depth behavioral profile has each participant able to see themselves more clearly. They consistently “get it” and leave with specific changes they will implement to be more successful. The new awareness and skills obtained have a direct impact on increasing employee engagement, customer satisfaction, and profitability.

In lieu of another backpack that sits in the closet, why not invest in the gift of a personal profile that will change your attendees’ relationships and results forever?!

Clients Include:

  • Moe’s Southwest Grill
  • Marriott International
  • Focus Brands

 

Click here for sample client list

Speaker Bio

Lisa Bouchard is a Certified Professional Behavioral Analyst with over 20 years’ experience using her human behavior expertise in the workplace with owners, managers, and sales professionals. Her years of real-world experience in these three roles gives her a focus on application and results that can be uncommon in the training arena.

President and Owner of Data Dome, her work has helped franchise leaders create new habits to powerfully engage, manage, and motivate their workforce. Her clients have consistently increased employee engagement, customer satisfaction, productivity, and profitability. Every session is customized to reflect the franchise-specific culture and goals.

Lisa’s authentic style, insight, and humor creates an environment that is engaging and fun. Clients praise her for the depth of knowledge gained by participants and their ability to immediately apply it.

Book Lisa Now!

Travels From: Rochester, NY

  Fee Range: $7,500-10,500

“Having Lisa Bouchard conduct the DISC Behavior Styles has been the best thing we have done yet at our General Manager Regional Meetings (from our 650+ restaurants). These sessions were focused on the GMs learning about their DISC behavioral styles with a goal of going back to their restaurants with an awareness of how their behavioral style directly affects how they lead their team and produce results.”
Jessicah Pounds, Senior Director of Training
Moe's Southwest Grill

Program Information

Most sales professionals know their product and the selling process. Where they don’t have the advantage is fully understanding the people – what motivates, drives, and influences individual customers to sign on the dotted line. Sales competencies are important but how a salesperson applies them largely determines their effectiveness. The ability to understand and adapt their behavior to that of a customer is a key differentiator between an average and a great salesperson.

Utilizing 20+ years’ experience of applying DISC methodology to business and their personalized profile, this session gives participants an in-depth understanding of their personal selling style, both the strengths and limitations. Studies have validated that “people buy from people they like” and participants learn a proven and easy-to-apply behavioral identification method that helps them to instantly connect with customers, form stronger relationships, and close more sales. They will also distinguish behaviors that frustrate customers and have them buy elsewhere. 

Key skills learned are:

  • Knowing their primary style and how it might get in the way of successful selling
  • Quickly reading the customer’s buying style
  • Understanding the “style match” and likelihood of a successful interaction
  • Adapting their approach based on the customer’s key needs
  • Turning around their most challenging customer

Your sales professionals will leave this session with personal insights and skills to powerfully influence and close customers!

Statistics show that the number one reason employees stay or leave and succeed or fail is directly correlated to their relationship with their manager, not the company. We believe that managers are an essential key to employee engagement, customer satisfaction, and profitability. Managers’ behavioral styles can either be a bridge or barrier to that success as demonstrated in the examples below:

  • Dominant Dan: Innovative, results-oriented, urgent – sometimes overly demanding, argumentative, intimidating
  • Influencing Iris: Optimistic, influential, motivational – sometimes superficial, self-promoting, unfocused
  • Steady Sam: Loyal, dependable, team player – sometimes avoids conflict, resists change, lacks urgency
  • Compliant Charles: Analytical, detail-oriented, accurate – sometimes critical, inflexible, bogged down in details

Utilizing 20+ years’ experience of applying DISC methodology to business and their personalized profile, this session gives participants an in-depth understanding of their management behavioral style, both the strengths and limitations. Participants’ ability to be open to seeing and adapting their style is facilitated by the engaging, fun, results-focused, non-threatening atmosphere created by Lisa.

The main session objectives are:

  • Understanding DISC methodology – making it relevant and easy to understand with real-world examples and stories
  • Understanding Self – how their style helps and hinders them in relationships and results
  • Understanding Others – how to change their approach to increase engagement and productivity
  • Making commitments to adapt their behavior for maximum effectiveness

Participants leave this session with the personal insights and skills to create new habits to powerfully engage, manage, and motivate their teams to produce unprecedented results.

We all know that customers are the lifeblood of any organization. Did you know that 82% of customers that leave a company to go to another one do so because they are unhappy with the service they received? And studies have shown that, depending on the industry, increasing your customer retention rate by 5% can increase business profits by 25% to 125%.

The reasons for unhappy customers are as varied as the people complaining. Yet, many employees in customer service tackle all problems with the same approach. Excellent customer service starts with speaking a “language” that each customer finds engaging.

Utilizing 20+ years’ experience of applying DISC methodology to business and their personalized profile, this session gives participants an in-depth understanding of their behavioral style, both the strengths and limitations. They also learn a proven and easy-to-apply behavioral identification method that helps them instantly connect with customers, form stronger relationships, and better serve them. They will also distinguish behaviors that frustrate customers and have them buy elsewhere. Key skills learned are:

Key skills learned are:

  • Knowing their primary style and how it might get in the way of excellent customer service
  • Understanding within minutes of meeting a customer what they value and what they dislike
  • Understanding the “style match” with detailed behavioral scenarios and the likelihood of a successful interaction
  • Adapting their approach based on the customer’s key needs
  • Turning around their most challenging customer

Participants leave with the knowledge and skills to quickly and effectively adapt their approach to help create loyal, raving customers.

Speaker Resources

icon Headshots

Sample Client List

  • Arby’s Restaurant Group
  • Auntie Anne’s
  • Carrols Restaurant Group
  • Carvel
  • Cinnabon
  • Lee’s Famous Recipe Chicken
  • Marriott International
  • McAlister’s Deli
  • Moe’s Southwest Grill
  • Schlotzsky’s