Topic: Franchise Relations

Attitude Is A Multiplier

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Presenter: Evan Hackel, CFE

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Attitude is infectious, attitude is inspiring, attitude is the key to success. Attitude is a multiplier; attitude takes everything that you’ve worked hard to do and multiplies it and makes you many times more successful. But we as business people rarely focus on attitude. Attitude is something that we all need to focus on each and every day.

This keynote leads vividly through the power and impact of attitude, including a live demonstration of the power of attitude and positive thinking that will thrill and inspire your franchisees. Your audience will be taught the skills to create a culture of positive attitude within their own businesses. Attendees will leave this keynote amazed, inspired and empowered to make significant improvements in their businesses performance.

The Fine Art of Building Franchise, Business and Community Relationships

Debra Fine
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Presenter: Debra Fine

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“A desk is a dangerous place to view the world” – John Le Carre Author

Franchisees, franchisors, front line personal and managers learn the technical skills required for business success, often overlooking the importance of conversation, networking and rapport building skills. The ability to talk easily with anyone is a learned skill, not a personality trait. Acquiring it will help develop rapport with both potential and current franchisees as well as home office staff members.  For franchisees learning these simple and immediately actionable skills will improve rapport and engagement with their customers and team members as well as facilitate expanding networks and visibility within the community at large. Fine’s programs offer the concrete tools to insure a positive impression that lasts longer than an exchange of business cards. In the competitive world of business today, the franchise business owner must place more emphasis on developing personal business relationships than ever before to ensure success. 

This fast paced, informative and interactive session will help you:

  • Strike up conversations and keep them going
  • Master introductions and remember names
  • Come across as composed and self-assured when talking to people or entertaining clients at conventions, trade shows and other work related functions
  • Develop rapport with anyone
  • Become an “active” listener
  • Overcome communication barriers
  • Handle awkward situations
  • Come up with topics to discuss
  • Avoid conversation “killers”
  • Prepare for successful conversations
  • Exit conversations with grace
  • Feel more at ease at award receptions, banquets, and networking events

The Franchisee Lifecycle

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Presenter: John Francis

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In this dynamic presentation, John Francis will help your franchisees understand the lifecycle and growth stages of being a franchisee, and the wide range of techniques and resources available to them so they can maximize their business’ potential and achieve their highest levels of success.

  • John delivers a “blast of reality” to franchisees
  • Franchisees will know and better understand the choices they have, and will become more clear on how to implement them
  • Understand what it means to be a better franchisee and how to do it
  • Leverage the value of the system + brand, benefits of being a franchisee
  • Take responsibility for the success of their business as an owner
  • John offers Franchisees the perspective to see what they don’t see, including choices they make, value of the brand and franchising, and landmines they can avoid along the path to success…
  • Franchisees will see where they’ve been, and recognize where they are, and see where they can go – creating more deliberate growth
  • They’ll learn how to speed it up, do it faster, with less drama and less pain and suffering!

KEY OBJECTIVES
1. Clarity on what to do next, in any situation
2. Tools and techniques for owners to use to move forward
3. Ways to reduce anxiety and stress as they grow and mature
4. Better understanding of the value of being in a franchise system
5. Find points of leverage to break-through to the next level

This presentation is fully customizable to both the audience and challenges of the organization. This can include tailored content for area developers, mature franchisees and systems in either early-growth or fast-growth stages.

In preparation for the event, John will work closely with Franchisor Leadership to ensure the presentation is as closely aligned with the organization’s needs and goals as possible.

Life Balance: Redefining Humanly Possible

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Presenter: Andy Core, M.S.

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Today’s working culture can have you constantly running 90mph, hair on fire. Tomorrow will get faster. But there is good news. You yearn for more balance in your life, which is the solution to your “More.Faster.Better” dilemma. In Andy’s program, you will learn how to improve your work-life balance, productivity, health and your ability to stay motivated.

Wellness Engagement: What it takes to effectively pitch, implement and sustain a successful worksite wellness program

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Presenter: Andy Core, M.S.

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Regardless of what the future holds for healthcare, worksite wellness programs are and will continue to be critical to sustaining healthcare benefits, not to mention profitable companies. The big question is not, “Should I implement a worksite wellness program,” but rather:

  • What does it take to effectively and persuasively pitch wellness to your stake holders?
  • After you get the yes, how do you set up your program so that you maximize participation and ROI?
  • Then, after the honeymoon period is over, what must you do to ensure your program continues to grow versus experiencing a steady decline in participation and the slow, painful death experienced by most worksite wellness programs?

In this “dig in and get your hands dirty” workshop, wellness consultant Andy Core, M.S. will give you doable, tactical answers to those questions, plus insights into his experience with companies like Gillette, Wal-Mart, Unilever, Clorox, Coldwell Banker, the U.S. Army and many others.

Leadership Style – The Bridge To Success!

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Presenter: Lisa Bouchard

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Statistics show that the number one reason employees stay or leave and succeed or fail is directly correlated to their relationship with their manager, not the company. We believe that managers are an essential key to employee engagement, customer satisfaction, and profitability. Managers’ behavioral styles can either be a bridge or barrier to that success as demonstrated in the examples below:

  • Dominant Dan: Innovative, results-oriented, urgent – sometimes overly demanding, argumentative, intimidating
  • Influencing Iris: Optimistic, influential, motivational – sometimes superficial, self-promoting, unfocused
  • Steady Sam: Loyal, dependable, team player – sometimes avoids conflict, resists change, lacks urgency
  • Compliant Charles: Analytical, detail-oriented, accurate – sometimes critical, inflexible, bogged down in details

Utilizing 20+ years’ experience of applying DISC methodology to business and their personalized profile, this session gives participants an in-depth understanding of their management behavioral style, both the strengths and limitations. Participants’ ability to be open to seeing and adapting their style is facilitated by the engaging, fun, results-focused, non-threatening atmosphere created by Lisa.

The main session objectives are:

  • Understanding DISC methodology – making it relevant and easy to understand with real-world examples and stories
  • Understanding Self – how their style helps and hinders them in relationships and results
  • Understanding Others – how to change their approach to increase engagement and productivity
  • Making commitments to adapt their behavior for maximum effectiveness

Participants leave this session with the personal insights and skills to create new habits to powerfully engage, manage, and motivate their teams to produce unprecedented results.

Building Profitable Partnerships

Greg Nathan Franchise Relationship Expert
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Presenter: Greg Nathan

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An ideal keynote for mixed franchisee and franchisor audiences this session explains why a constructive relationship is so vital for success, what gets in the way and what franchisees and franchisors can do immediately to enhance the quality and value of their relationships.  Greg includes an explanation of the Franchise E-Factor model in this session which often helps create a big shift in the franchisee/franchisor relationship for many franchisees.

Creating an Effective Franchise Advisory Council — 1 Day Workshop

Greg Nathan Franchise Relationship Expert
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Presenter: Greg Nathan

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This facilitated workshop shows franchisors and franchisees how to ensure their Franchise Advisory Council (FAC) gets off on the right foot. We explain what practices drive productive FACs and then facilitate a proven process that enables the group to “customize” its own FAC process using principles that work.

Franchise Relationships Bootcamp

Greg Nathan Franchise Relationship Expert
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Presenter: Greg Nathan

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A workshop for the whole franchisor team — administration, marketing, operations, IT and finance people — for building a successful franchising culture. Includes teaching of vital principles, case studies and small group exercises all designed to raise awareness of the needs of franchisees and the franchisor’s role as a leader and facilitator of best practices.

Franchising Industry Conference Keynote Presentations

Greg Nathan Franchise Relationship Expert
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Presenter: Greg Nathan

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Franchising Industry Conference Keynote Presentations

Greg Nathan regularly addresses franchise industry conferences around the world, sharing principles, stories, case studies and the latest research on what franchisors need to know if they are to build a prosperous franchise network with happy, profitable franchisees.

High Performance Franchising

Greg Nathan Franchise Relationship Expert
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Presenter: Greg Nathan

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If you are looking for a practical conference session to inform and inspire franchisees to make more money, deliver a great customer experience and find more enjoyment through their business, this is the one. It is based on the Franchisee Wheel of Excellence, developed by Greg from years of original research with thousands of franchisees. Greg will explain the five pieces of the Wheel and the science behind them, while engaging franchisees in practical exercises to get them thinking about what they will do to put their new knowledge and insights into action. This session helps franchisees to play as a team, reinvigorate their passion for the brand, rebuild their personal vitality and work more intelligently on their business. It is also a reminder that they are responsible for making success happen and will leave them with a list of practical strategies to implement.

Improving the Effectiveness of Field Visits

Greg Nathan Franchise Relationship Expert
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Presenter: Greg Nathan

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This professional development workshop is for field support consultants and operations executives, including regional managers or master franchisees. It is based on the popular book, The Franchisors Guide to Improving Field Visits, and includes teaching of vital principles, case studies, small group exercises, questionnaires and the practice of relevant skills — all designed to improve the knowledge, skills and confidence of the franchisee support team.

Stronger Together

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Presenter: Troy Hazard, CSP

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Stronger Together

‘Unlocking the power of unity in your business’ 

TH SS Button_200x73pxIn recent years companies have been forced to do more with less, push harder for the same results, and ask their people to not only compete, but to conquer in an increasingly competitive market. To do that it requires a committed cohesive team, working in a collaborative, constructive, unified culture. Sounds easy…right? 

In this presentation Troy will reveal the 5 key steps to creating a true culture of unity in your business. 

All too often business leaders talk about unity in the business, but fail to identify what would actually unify those they lead. The key is to match personal and business Visions Values and Victories. 

He will draw from 25 years as a business leader in the 11 companies he has owned, and offer real world examples of how to develop a Stronger Together mentality and strategy in your business. He will also step you through the Stronger Together strategies he has developed for some of the world’s greatest brands; how they worked, why they worked and for whom they worked. Troy’s presentation gives clarity to the power of the following key philosophies: 

  • Why Unity starts with U
  • How matching personal Vision with business vision delivers clarity of purpose
  • How to develop a strategy for sharing Values to create ‘culture consensus’
  • How to leverage a mindset of shared responsibility to share Victory
  • How to make Stronger Together a sustainable strategy in the business

FutureProofing Your Franchise

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Presenter: Troy Hazard, CSP

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Future-Proofing Your Franchise

‘How to have your franchise of tomorrow, today’ 

TH SS Button_200x73pxTroy Hazard has been a franchise twice, a franchisor once and a consultant to the industry for 25 years in 16 countries. And he has bought, grown and sold more companies before his 40th birthday than some business people would even consider in a lifetime.  John O’Brien, Former Chairman of the World Franchise Council had this to say about Troy; 

“Troy Hazard stands out as one of the few speakers in this world who truly understands franchising. His depth of experience in the category is without question. The real life accounts he has gathered from the many brands for which he has worked, and his life as a franchisee and franchisor, make him an incredible asset in any conference situation” 

It is this real world franchise experience has been the foundation of this presentation, and his Amazon bestselling business book. And it is what has kept franchise audiences engaged around the world. 

Through his businesses and working as a consultant for some of the world’s biggest franchise brands such as Baskin Robbins, Goodyear, Subway, Choice Hotels, and Cartridge World, Troy has learnt the lessons on how to predict issues in a franchise business before you need to experience them. 

In this presentation Troy will demonstrate his path to personal responsibility, his routine to create stronger vision and focus, and his simple P.L.A.N process to mentally prepare participants to drive their franchise into the future. 

Troy’s presentation delivers answers to the following key business development questions: 

  • How to identify the opportunity by taking responsibility for your future 
  • How to review you to break down business barriers created by bad beliefs 
  • How to truly harness the power of peers in the franchise system 
  • How to create a culture of collaboration 
  • How rhythm = revenue 
  • How to develop your P.L.A.N to embrace evolution

Standout Fearless Relationships

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Presenter: Connie Podesta, CSP, CPAE

Understanding People (Including Yourself) Like Never Before! 

Difficult people?  No problem!  Manipulation?  Won’t work anymore!  Connie Podesta is fearless when it comes to helping people understand people—especially the ones that drive us crazy.   If your goal is to develop quality relationships that will impact your team’s ability to…Learn. Connect.  Network.  Lead. Sell. Produce. Enjoy life. Stay healthy.  Experience success. Then you’ve come to the right place.  Connie is the #1 Standout Relationship Speaker of choice for franchise systems serious about leveraging their best and strongest asset — their PEOPLE. 

Good relationships are: 

  • More about win-win, than about always getting your own way.
  • More about being willing to have honest conversations, than keeping score and holding grudges.
  • More about being open to other opinions, than about always being right.
  • More about respecting others’ differences, than about being annoyed and irritated.
  • More about concentrating on changing what you can about yourself, than about trying to change others.
  • More about realizing there are always two sides, rather than believing everything you hear.
  • More about helping, mentoring and coaching, than about fixing, rescuing and enabling.

Award-winning author, comedienne and expert in the psychology of human behavior,  Connie Podesta has shared her fearless life strategies and helped more than two million people figure out how to get along better.  Book Connie and get ready to “decode” the mysteries of what makes people tick and get right inside the minds of every type of personality so you and your franchise can be winners in the relationship game.

Connie customizes every talk to integrate your company’s culture, goals and message.  There’s no one better for creating an event that has people on the edge of their seat, engaged, entertained and eager to adopt positive, powerful change into their career and lives.

“We”: Create Profitable Customer Relationships

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Presenter: Steve Yastrow

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What differentiates you more in a customer’s mind, your products, your services or your relationship? When your customer believes they are in a “We” relationship with you, they will be more engaged with and loyal to you. 

Customizable for These Audiences: franchisees and their salespeople, front-line employees, franchisor sales teams, and franchise relations staff 

Key Audience Takeaways:

  • Understand that relationships are far more differentiating than products or services
  • Learn the concept of creating relationship-building encounters instead of relationship-eroding transactions
  • Explore how to create ongoing conversations with customers that nurture meaningful, loyal and profitable customer relationships 

Value to Your Business:

  • Increase revenue per customer
  • Increase customer loyalty and reduce customer attrition
  • Improve employees’ ability to engage customers in encounters