Nice Bike – Making Connections for Businesses and Education
Presenter: Mark Scharenbroich, CSP, CPAE
What can the Nice Bike principle do for you and your franchise organization?
Mark Scharenbroich’s Nice Bike principle connects management to the front line — connects team member to team member — company to customer — and educator to student.
More than passing compliment, Nice Bike is a powerful, memorable philosophy that acts as a catalyst to help build stronger, more effective franchise teams. The Nice Bike principle helps individuals to become more engaged and passionate about serving others. Nice Bike is supported by the three action steps of:
Mark will inspire you, motivate you, and validate the importance of recognizing people to improve employee and team performance. Whether you are a team of one or a team of one hundred, you will walk away from Mark’s keynote with a reinvigorated spirit for what you do as well as an appreciation of the team members working with you.
Get More Work From Fewer People Without Making Them Hate You or Quit
Presenter: Laura Stack, CSP
Based on Laura’s fourth, upcoming book, this is Laura’s leadership keynote, suited for professionals who are responsible for improving the productivity of direct reports or teams and have to get more done with fewer people. Perfect for leadership development programs and executive retreats. Good leaders understand that time management is not about squeezing more into the day; it’s about you and your people spending time productively toward the accomplishment of organizational goals. Managing the clock isn’t the answer-teaching employees to manage themselves is. If a mountain of deadlines and a staff that surfs the Internet for pleasure is keeping you awake at night, bring Laura in for guidance. This program teaches you how to coach employees to peak performance; manage meetings; use your admin more effectively; improve process efficiencies; delegate instead of do; maintain an “open door” policy while guarding against “drop in” visitors; create tracking and reminder systems; use Outlook to delegate and track assigned tasks; craft communication protocols governing the use of technology; avoid “speed bumps” in employees’ paths; eliminate activities that waste time; and model effective personal productivity behavior.
Managing Like Michelangelo: Sculpting Employees Into Magnificent Works of Art
Presenter: Scott Greenberg
Sculptors don’t create their art as much as they chip away at everything that hides it. To bring out the best in your employees, franchisees and managers must free them of insecurity, self-doubt and the bad habits that inhibit their potential. In addition to his work as a longtime motivational speaker, Scott has led scores of employees and managers in his own businesses and identified the most common blocks that hold people back. He’ll show managers how to free employees of these and other self-defeating behaviors so they live and perform at their best.
Franchise 360: Rounding Up Customers Through a Culture of Service
Presenter: Scott Greenberg
In a competitive environment, great customer service is the most important and most controllable means to distinguish your business. Your ability to quickly connect to customers and cultivate relationships is crucial. That means creating an entire culture of service, where franchisees not only serve paying clients, but colleagues, vendors and anyone with whom they have professional contact.
In this entertaining, informative program, Scott Greenberg will discuss “servant leadership” and show you how to create a culture of service that benefits customers, vendors and employees alike. Scott will help franchisees find more meaning in their work and pride in themselves in their contributions to others. He’ll explain how to create “connection points” to make each contact a unique, pleasant experience for customers and employees.