Topic: Supervisory Skills

The One Minute Negotiator

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Presenter: Don Hutson, CSP, CPAE

  • Moving from Victim to Victor in a Life Filled with Negotiations
  • The rampant disease of “Negotiaphobia” and the 3-Step E-A-S-Y Process to Treat it
  • The Flawed Tactic of Compromise
  • The Four Viable Negotiation Strategies and when to use each one
  • Pearls of Wisdom for Experiencing More Success with Less Stress in your Life

Send Flowers to the Living! Moving Employees from ‘Whatever’ to ‘Whatever it Takes’

Image of TJ Schier, Keynote Franchise Speaker
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Presenter: TJ Schier

Learn how to implement an effective strategy to reward, recognize and incentivize your staff to improve performance. This session presents tools and templates to implement contests and reward programs to help enhance service, sales, lower food cost and ultimately improve retention of good (and great) employees. The practical, tactical strategies to build employee loyalty and reinforce your business objectives include. 

  • Creating a recognition-based culture to increase retention.
  • The most effective rewards, contests and incentives to reinforce your business goals.
  • Implementation strategies to focus on keeping the employees getting better, not the ones getting by. 

Don’t wait until they leave, ‘send flowers to the living!’

See the Solution – Visually Exploring Complex Topics to Deliver Critical Outcomes

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Presenter: Sam Silverstein, CSP

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See the Solution is a facilitated process that enables groups to fully explore complex topics, while making sense of this complexity. It involves and engages all group members on an equal footing, leading to coherence through dialogue. The process facilitates clarity of understanding and prepares the group for making the decisions that will lead to accountable action and results.

While it can be a part of a larger, fully facilitated strategic planning experience, See the Solutiondoes not in itself bring about decisions or suggest actions related to any specific issues; the process helps the group to unlock their shared consciousness toward better understanding the context and the perspectives that surround the decisions they make and the actions they take.

See the Solution is designed to unlock and support constructive dialogue. It comprises a large collection of high-quality color images that are visually interesting and which covers almost every aspect of our complex environment. Participants become engaged and actively involved, thus creating an enabling environment within which the group can fully explore new ideas and possibilities.

First, the group agrees on the topic that it wants to explore (sometimes, the group or it’s leader knows exactly what the “real” topic is coming into the work-session with Sam, while at other times this may only emerge as a result of facilitated dialogue).

Then, each member of the group creates a collection of images that they intuitively or literally connect to the topic. For example, a person may choose a picture of a winding road and think, “This symbolizes the changes and redirections that face our team.”

As they later relate the connections between the topic and their selected images, group members tell their own stories or create metaphors about the topic from their point of view. Likewise, they hear the perspectives of others. This conversation brings about a more thorough and shared understanding of the topic, which can then lead to further action like establishing a vision, reaching a decision, assigning critical tasks and so on.

When does See the Solution work?

When a group is engaged in these (or similar activities):

  • Engaging in comprehensive facilitated strategic planning
  • Looking for patters in complex issues and making connections
  • Exploring different perspectives
  • Asking new questions
  • Crafting stories and creating metaphors
  • Tapping into the personal experience of group members
  • Articulating what is known to the group, but not discussed openly
  • Exploring new ideas
  • Imagining alternatives

See the Solution is an excellent way to set up and move directly to No More Excuses so your team members fully understand the accountable implementation of the achieved outcomes.

Facilitated work-sessions are suitable for all levels of staff and Sam is effective working with all levels of staff, ranging from blue-collar workers to executive teams. Sam knows facilitation and strategic planning from both sides as he is the former president and chairman of the board of a large organization. He knows what does and does not work in facilitated sessions designed to tackle complex topics. Your session will yield an enjoyable experience and deliver critical outcomes.

Doing the Right Things Right

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Presenter: Laura Stack, CSP, CPAE

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How the Effective Leader Spends Time

Leaders are so overwhelmed trying to balance the day-to-day operational responsibilities of their jobs, as well as find time to work with their teams and think about strategic initiatives, they struggle with time management and life balance. This keynote, based on Laura’s book of the same title, identifies twelve practices that will enable leaders to be effective and efficient, grouped into three areas where leaders spend their time, called 3T Leadership: Strategic Thinking (Business), Teamwork (Employees), and Tactics (Self). For each practice, Stack offers advice from her 25 years in the trenches, working with thousands of leaders globally. You’ll receive scores of new ideas on how you, your team, and your organization can boost productivity.

Leadership Style – The Bridge To Success!

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Presenter: Lisa Bouchard

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Statistics show that the number one reason employees stay or leave and succeed or fail is directly correlated to their relationship with their manager, not the company. We believe that managers are an essential key to employee engagement, customer satisfaction, and profitability. Managers’ behavioral styles can either be a bridge or barrier to that success as demonstrated in the examples below:

  • Dominant Dan: Innovative, results-oriented, urgent – sometimes overly demanding, argumentative, intimidating
  • Influencing Iris: Optimistic, influential, motivational – sometimes superficial, self-promoting, unfocused
  • Steady Sam: Loyal, dependable, team player – sometimes avoids conflict, resists change, lacks urgency
  • Compliant Charles: Analytical, detail-oriented, accurate – sometimes critical, inflexible, bogged down in details

Utilizing 20+ years’ experience of applying DISC methodology to business and their personalized profile, this session gives participants an in-depth understanding of their management behavioral style, both the strengths and limitations. Participants’ ability to be open to seeing and adapting their style is facilitated by the engaging, fun, results-focused, non-threatening atmosphere created by Lisa.

The main session objectives are:

  • Understanding DISC methodology – making it relevant and easy to understand with real-world examples and stories
  • Understanding Self – how their style helps and hinders them in relationships and results
  • Understanding Others – how to change their approach to increase engagement and productivity
  • Making commitments to adapt their behavior for maximum effectiveness

Participants leave this session with the personal insights and skills to create new habits to powerfully engage, manage, and motivate their teams to produce unprecedented results.

Change: Change Works

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Presenter: Lisa Ford, CSP, CPAE

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Everyone is aware of the pressures of this fast changing world. Some people are able to adapt a little faster and easier to this new environment. Learning the right strategies and attitudes can help the individual and organization embrace change successfully. This speech will help people understand their fears around change, why resistance exists and how to overcome it. The strategies covered are common sense ones that encourage people to take responsibility to make change work. This presentation will also discuss how to get staff to make needed changes. The goal is for the audience to understand that flexibility and adaptability are key success strategies for the future of their career and the organization.

Create A Customer-Focused Team

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Presenter: Lisa Ford, CSP, CPAE

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Face it–front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. This session will cover the environment you must create to encourage a strong, involved team, your role in modeling the right behavior and the strategies to maintain the right service attitude. Other hands-on information includes how to train a staff that’s emotionally equipped to handle front-line intensity, what to discuss at team meetings to keep the momentum, and managing today’s generation of team members.

Leadership: How to Lead a Team

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Presenter: Lisa Ford, CSP, CPAE

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The competition may be able to copy your products or services, but they cannot copy your team. This session will give you the strategies that will set your team apart from the rest. The ideas covered are: how leaders guide success; what the best organizations do; create trust to gain respect; develop operating agreements to ensure accountability, and get the team to make their own decisions. Lisa will also cover the characteristics of a successful team member and how to reward and recognize each team member to keep the motivation high and the team on track.

Simple Strategies for Building a Powerful Franchise Brand

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Presenter: Gerry O’Brion

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Great franchise brands are built on the front lines with every customer interaction.  The lowest paid employees can have the biggest impact on your brand – and on your sales!  They should be your best marketing tool.  Are they?

Gerry’s presentation, “On the Front Lines” will give your franchisees the knowledge and tools to grow their franchise business while building a powerful brand.  They’ll learn the formula used by the most successful franchise concepts to increase guest frequency and retention.  They’ll gain insights about hiring and motivating millennial employees – turning them into your best brand-builders.

Inspire your franchisees to be the best they can be.  Get them excited about their critical role in building a powerhouse brand.  Whether you need increased compliance, improved execution, more engaged local marketing, or better customer service, this presentation will motivate your franchisees to take their game to the next level.

This keynote is perfect for franchisors and franchisees looking to maximize their sales growth and build a powerful brand.

Simple Strategies for Hiring, Motivating, and Marketing to Millennials

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Presenter: Gerry O’Brion

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Who are these Millennials and what do they want?  How do I attract them without alienating my older customers?  Learn the similarities and differences between the generations, and strategies that you can use to stay relevant across age groups.  Success takes a different approach today than it did five, ten or twenty years ago.  Businesses with longevity have honed the ability to navigate change.  Learn strategies to navigate the next generation of employees and customers.

This presentation answers three critical questions about the generations – who they are, what they want, and what you can do about it.  You’ll learn ideas you can implement now to attract cross-generational guests and turn them into vocal advocates, and gain strategies for hiring and motivating Millennials. 

Relationship Revolution: Building Better Connections in the Digital Age

Seth Mattison
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Presenter: Seth Mattison

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In today’s super-wired, highly digital society, humans still crave social interaction and relationships. In business, creating strong relationships is the key to achieving success, both individually and as an organization. 

What’s the secret for cultivating successful relationships, particularly in business? As more and more of lives play out virtually, connections can sometimes feel less than fulfilling. From Facebook to LinkedIn, Twitter to Foursquare, it’s important to remember just how powerful it can be to reach beyond the fiber optics and make that physical connection. 

In The Relationship Revolution, Seth will explore 5 key insights that will equip you for building better, stronger, more authentic relationships in the new world of work. 

Attendees of The Relationship Revolution will gain: 

  • Insights on the roadblocks preventing us from forming meaning relationships in the digital age. 
  • New perspectives on the power of empathy, authenticity, and vulnerability to foster lasting bonds. 
  • A road map and follow-up plan to nurture and grow lasting relationships.

The Future of Work Today: Insights from the New World of Work

Seth Mattison
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Presenter: Seth Mattison

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We are entering the greatest period of business transformation the world has ever known. The constant state of disruption we are experiencing mandates a bold new approach to leadership. 

This program is designed to help leaders prepare to navigate a new business landscape where the pace of change is elevating and collaboration is the key ingredient to unleashing the innovation required to compete and win. Supported with cutting edge research and category leading case studies Seth will prepare audience participants today for what is going to be required to compete and thrive tomorrow. 

Attendees of The Future of Work Today will gain: 

  • Deep insights into what’s coming next in the new world of work for leaders at all levels. 
  • Unique perspectives on the macro drivers of change and a deep understanding of how employee’s attitudes and behaviors are evolving. 
  • A new framework to see beyond the fads and more clearly understand the trends certain to impact the business landscape over the coming decade. 

The Shift – Building Next Generation Enterprises for a Next Generation Workforce

Seth Mattison
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Presenter: Seth Mattison

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For future-focused organizations to succeed in the 21st Century a bold approach to management is needed. An approach where freedom, trust, and experimentation are not only embraced but encouraged. 

The challenge is most organizations today have been constructed upon a model not built for this century. A model based on principles of top-down command and control, centralized power and information. Characteristics not equipped for the dynamic changes happening in the new world of work. 

In this program, Seth offers a fresh perspective and call to action for leadership mavericks and trailblazers at all levels to begin the work of dismantling the rigidly fixed structures holding organizations back from thriving in the new world of work.  

Attendees of The Shift will gain: 

  • Deep insights into the make or break challenges and roadblocks that hold leaders back from unleashing freedom inside the organization.  
  • Fresh perspectives on the changing landscape and management models for developing talent and driving innovation. 
  • Confidence to challenge the status quo and a clear set of guideposts for conducting high-value, low-risk management experiments.  
  • A framework to guide their journey into the new world of work.  

Leading with Distinction: Motivate Enhanced Productivity to Achieve Remarkable Results

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Presenter: Scott McKain

While every program is custom-designed specifically for your franchise, Scott engages his audience on the following topic and provides the following takeaways for your attendees:

If you lead like everyone else, you’ll get the same team delivering the same results as everyone else – and that’s not good enough in today’s world. In this program, Scott teaches leaders how to become more distinctive, in order to expand your franchise team’s ability to deliver extraordinary results.

Key takeaways:

  • The four key elements to distinctive leadership
  • How to be creative – while enhancing clarity about results
  • The single most important element in leadership communication

Lead, Manage And Inspire Your Team: Communicate, Collaborate…And Connect!

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Presenter: Michelle Ray, CSP

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The most profitable franchisees recognize that enduring success is based on their ability to build outstanding teams and great workplace relationships. They understand that honing exceptional interpersonal skills are a given; that building trust, cooperation, and respect are essential ingredients for a positive, sought-after culture and customer retention.  

When teams are happy, customers are happy. Franchisees are happy! The collective efforts of all lead to increased motivation, high morale, low turnover and customer loyalty. Teams flourish in an atmosphere of camaraderie and respect, ultimately strengthening relationships both internally and externally.  

As franchisees, you have the opportunity to profoundly influence the connection between managers, team members, and customers. When managers and teams collaborate and contribute to the common purpose, passion for their vocation deepens, and the desire to be part of a winning culture escalates.  

During this informative, interactive and highly engaging presentation, your franchisees will leave the session inspired to apply new ideas and strategies to strengthen team dynamics, deepen their appreciation for employees and hone their skills to meaningfully connect with them on an on-going basis. Let it start with you

Expected takeaways for attendees: 

  • Build a teamwork blueprint for long-term effectiveness
  • Apply the power of positive influence with managers and teams alike
  • Learn the essentials to purposefully communicate and connect with staff at all levels
  • Master the art of connection to build trust, teamwork, and loyalty
  • Become a role model for celebrating team diversity and elevate your business success

No More Drama! Ditch The Dysfunction And Engage Your Workplace

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Presenter: Michelle Ray, CSP

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The existence of people challenges has consequences for your franchise’s bottom line. Many individuals are working longer hours, spending more time with managers, co-workers, and customers than their own families. Stress levels have accelerated as organizations of every description feel the pressure of delivering results in less time, with fewer resources. Teams are expected to be efficient, engaged and happy. 

The demands of today’s workplace often take a toll on the most important resource of all…your people. Under these conditions, it is not uncommon for drama and chaos to reign. 

Is your business equipped to deal with personality clashes, emotional explosions, “my way or the highway” mindsets, and other theatrics that undermine productivity and success? Are you ready to manage the high cost of low morale? 

Delivered with humor and insight, this exciting keynote offers practical solutions to the most common workplace problems…helping your audience to put a stop to the drama…once and for all. 

Expected takeaways for attendees:

  • Learn the difference between people who have problems and people who are problems 
  • Take a stand in the face of “the blame game” and other theatrics 
  • Practice objectivity and put the “small stuff” into perspective 
  • Detach from the dysfunction and drama to be a better “you” 
  • Evict the colleagues, managers and others who are living “rent-free” in your head 

Retain the Best, Confront The Rest: How To Shake Up Your Business In The War For Talent

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Presenter: Michelle Ray, CSP

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The notion of holding one job for life does not hold any appeal for the new generation of talent. Those days are gone forever and unless your franchise is willing to invest in them emotionally and financially‚ this savvy group will seize opportunity and leave you scrambling to replace them. They won’t accept complacency in their leaders or teams‚ and neither should you.  

In addition to managing the increasing numbers of retiring baby boomers, building a culture that draws in new talent and fosters engagement for all team members, regardless of age or culture, is a key priority.

Leaders need to ask themselves: “What is it that people want when they come to work with us?” What is appealing about our business that would attract them?” If you are able to answer these questions, then the process of attracting and retaining new talent becomes easier. 

As franchisees, we also must recognize that our own leadership style impacts employee motivation and talent retention. Leaders at all levels can profoundly impact an individual’s decision to stay or leave. Are you doing your best to communicate, connect and demonstrate genuine interest in your team members? 

In this content-rich presentation, you will discover the key components for building a dynamic environment where people can thrive and enjoy their work. You will recognize that the intangible (non-financial) motivators often have a major influence on a prospective, or current employee’s perception of your organization. Are you ready? 

Expected takeaways for attendees:

  • Learn the four influencing factors that are critical to talent retention 
  • Recognize the myths and truths behind a high-performing workplace culture 
  • Discover the “push” and “pull” factors regarding employees’ decisions to stay or leave 
  • Create a work environment that fosters talent retention through higher engagement  
  • Educate managers in accountability being a two-way street 
  • Understand the difference between tangible and intangible workplace motivators in the overall engagement equation

What Employees Really Want… 5 Trends Shaping the New World of Business

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Presenter: Daniel Levine

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Not only is the world of work changing, it is changing faster than ever before as competitors implement new programs and enticements to lure top talent. This survey of the world’s most successful and innovative workplaces will give you a sneak peek inside best-in-class businesses, along with uncanny insight into the decision-making process of prospective employees. You will discover the secrets of attraction and retainment and the surprising ways in which some companies are riding the latest trends to turbocharge their workplaces. You will discover how the world’s smartest businesspeople are transforming their offices, offerings, marketing and brands to beat their competition and forge indelible bonds with colleagues. Learn what today’s workers really want and discover the trends that will transform your employees into a fiercely loyal army. The future of work doesn’t belong to the largest or the strongest companies, but the ones most adaptive to change. This presentation will give you what you need to stand out.

3 Truths Female Leaders Need To Know

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Presenter: Colette Carlson

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Want to be recognized, respected and rewarded in your career?  Want to grow your leadership effectiveness?  Now is the time to take an honest look, assess and advance your leadership skills.  Join Colette as she delivers the latest research and strategies specific to women in leadership.  You will gain the self-awareness and success skills necessary to become an authentic, credible and confident leader — and laugh out loud along the way.   Deliver positive results for your company or organization by learning how to:

  • Cultivate connections that count: identify, access and develop strategic relationships 
  • Employ the art of self-promotion to express your success in a manner that gains supporters and censors critics 
  • Build a persuasive case to back up your ASK for maximum impact

Many Communicate. Few Connect.

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Presenter: Colette Carlson

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The common denominators of the most successful people are the ability to effectively communicate and connect, regardless of the situation or audience. In a competitive world filled with a global workforce, numerous communication channels and daily digital distractions, getting your message heard has never been more challenging. 

Clear, concise communication is no longer enough to get results:  connection must be part of the equation. Productivity decreases, collaboration stalls, accountability suffers and conflict and stress escalate when even the simplest of miscommunication occurs. Without connection, these outcomes are only heightened. 

Connect and communicate on a deeper level to form crucial relationships that drive productivity, engagement, and collaboration by learning how to: 

  • Awaken your personal awareness to foster healthy communication  
  • Align your thoughts, words and actions to build trust and increase influence 
  • Overcome conflict,(say what needs to be said), while maintaining a respectful, human connection 
  • Become a human highlighter who champions the accomplishments and strengths of every individual on your team 
  • Increase rapport and leave a positive, lasting impression with everyone.

The Language of Leadership

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Presenter: Colette Carlson

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Successful leaders understand the nuances in communication that make a big difference when inspiring action and cooperation. Leaders know the power of their words and understand that words alone do not generate trust, allegiance, and loyalty. Connection is the glue that keeps relationships, projects, and organizations together.  A leader must be authentic and exhibit the behaviors conveyed in their message to maintain respect for their authority.  

Advance your communication style, increase your credibility, earn respect, and gain support by learning how to: 

  • Communicate with candor and clarity to guide your team to achieve remarkable results 
  • Develop phrases that dissolve conflict and inspire cooperation 
  • Engage, persuade, and influence others through strategic storytelling 
  • Exhibit integrity and build trust when you walk your talk (especially under pressure!) 
  • Become a human highlighter who champions the accomplishments and strengths of every individual on your team

Shift Your Brilliance – Leading Amidst Uncertainty

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Presenter: Simon T. Bailey, MA, CSP, CPAE

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Business change is happening at the speed of light. The leadership skills of yesterday will not carry the day in the new and rapidly evolving business landscape. 

McKinsey & Company forecasts that by 2025, automation technology innovations will assume the tasks now performed by 250 million knowledge workers worldwide. 

To stay relevant and competitive, even the most senior leaders must reposition themselves and their companies – and this will take a mindset reset. 

Simon will address the critical strategies that empower individuals to lead without a title and stay relevant in every economy while escalating their impact. 

He will share core principles for acquiring a forward-looking mindset while guiding participants on how to discover the insight needed to be a leader for the future. 

Finally, Simon will challenge you to commit to becoming the Chief Breakthrough Officer in your organization. 

Embracing Millennial’s, Your Best Employees Yet!

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Presenter: Evan Hackel, CFE

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Applying the concept of Ingaging Leadership is transformational when looking at how to lead, inspire and manage millennials. Millennials can be your best employees – once you learn the secrets on how to manage and inspire them. This interactive keynote will unlock the mystery of millennials and give you the tools to master being an outstanding leader for them. By embracing the millennial mindset and inspiring them through the concrete tools of Ingaging Leadership, you’ll create a culture of a highly effective team that will help take your franchise business to the next level.

Creating A Company of Owners: Maximizing Employee Engagement

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Presenter: Daren Martin, PhD

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This topic is based on Dr. Martin’s top selling book A Company of Owners and is intended for company owners/executives/and managers. Establishing A Company of Owners results in a company where everyone treats the company as if it were their own. Zombie employees become extinct while rock-star employees thrive throughout.  

Takeaways:  

  • Company Culture Killers (and how to eliminate them) 
  • How to Create a BAM (Business Actionable Mantra) 
  • Establishing a Powerful Identity 
  • Push Play – Why Fun is Good Business 
  • Hiring and Firing the Right People 
  • Maximizing Employee Engagement 

The Promise Keynote

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Presenter: Jason Hewlett

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Hall of Fame keynote speaker, Jason Hewlett, is all about the Engagement Experience. He delivers a powerfully motivating and inspiring message in a very entertaining way.

  • Why set a goal when you can make a promise? 
  • What promises are you keeping to your clients, your team, your family, yourself? 
  • What promises are you breaking?

Jason Hewlett shows audiences a new perspective on goal setting and the engagement experience. He will demonstrate how to keep The Promise using “I laughed til I cried” humor plus world class music and impersonations. This talk will touch your attendees’ minds and hearts, while providing: 

  • Leadership Promise Skills 
  • Sales Promise Delivery 
  • Work-Life Balance Skills 
  • Customer Service Promise Keeping

The Promise Keynote Takeaways 

Audience (your customers): 

  • Utilizing your signature move with your customers 
  • Aligning your signature move with the mission statement of your organization 
  • TJ the shuttle driver – how to create those types of experiences for your customers 

Family (your team): 

  • Trusting in the abilities and signature moves of your team 
  • Have you given another person on your team the opportunity to excel? 
  • How to take what you’ve learned as a family member at work and do the same at home with those who mean the most to you 

The One (you): 

  • Identifying daily, monthly, yearly goals as a leader at your organization 
  • What is your over-arching promise to your organization as one of their team members?

Nice Bike – Making Connections for Businesses

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Presenter: Mark Scharenbroich, CSP, CPAE

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What can the Nice Bike principle do for you and your franchise organization?

Mark Scharenbroich’s Nice Bike principle connects management to the front line — connects team member to team member — company to customer.

More than passing compliment, Nice Bike is a powerful, memorable philosophy that acts as a catalyst to help build stronger, more effective franchise teams. The Nice Bike principle helps individuals to become more engaged and passionate about serving others. Nice Bike is supported by the three action steps of:

• Acknowledging
• Honoring
• Connecting

Mark will inspire you, motivate you, and validate the importance of recognizing people to improve employee and team performance. Whether you are a team of one or a team of one hundred, you will walk away from Mark’s keynote with a reinvigorated spirit for what you do as well as an appreciation of the team members working with you.