"Fire Someone… we’ll all feel better"

“Fire Someone!” by T. Scott Gross

As featured on

T. Scott Gross Forbes Magazine

T. Scott Gross, one of SPEAK”s most sought after Customer Service speakers, is also a featured writer for the business blog “Prosper Now!“.

Though the title may sound a bit hard-hearted, Scott is absolutely one of the warmest (and funniest) folks I know.  Scott is “a storyteller by nature” and best known for his first book, Positively Outrageous Service, now in its second edition, with over 200,000 copies in circulation world-wide in a multitude of languages.  Scott continues to delight audiences with his subtle humor, masterful storytelling, and take-home value, challenging them to make work fun.

In his recent column “Fire Someone… we”ll all feel better” Scott makes the case for improving your businesses bottom line and team moral by getting rid of problem or marginal employees. He looks at all sides of this controversial issue and stands by his premise “Sometimes the right thing seems to be the wrong thing, but sometimes, it’s the right thing.”

You’ll walk into your office and immediately notice a change in the atmosphere and you’ll wonder why, in the name of good sense, you didn’t do this sooner. Your team will feel better, too!

He also looks at the side of the “poor performers” and writes “Here’s the surprise: If you are new to management, you need to know that the employee you show to the door is likely to be the most relieved of all!”

And in closing, Scott looks at “With fifteen million Americans casino out of work, what kind of insensitive jerk would even suggest that business owners fire someone?” And explains why even with our current job market, it”s still the right decision.

You can read this insightful business blog post and see T. Scott Gross” video at:

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