Steve Yastrow >> Visit Steve’s Speaker Page

Steve Yastrow on Customer Service

Steve Yastrow has adapted all of his topics to audiences in different roles of the franchise universe. Franchisors, area developers, franchisee owners and franchisee staff all have benefited from Steve Yastrow’s focus on identifying areas of opportunity and the action steps needed to reach success.

Each of Steve’s topics will be tailored to fit your event’s schedule and needs. No two speeches are alike. Steve works with clients to adapt his ideas and topics to the specific needs of your event and audience. Each topic can be configured as a keynote or a longer-form intensive, interactive workshop.

We: The Ideal Customer Relationship

Each time you interact with a customer, does your relationship with them improve? Steve Yastrow explains how to create strong, sustainable “We” relationships with your customers—whether your customers are franchisees or consumers.

Dean Lindsey >> Visit Dean’s Speaker Page

Cherishing Customers; Earning and Maintaining Customer Loyalty (even in a Down Economy)

In these tough economic times, customer service IS the difference between success and failure in any business. Dean believes that customers are: REVENUE, REFERRALS, & REALITY.

In Dean’s innovative and thought provoking Cherishing Customers program, front line staff, managers, franchisees, master franchisees and home office staff receive professional customer service training that helps committed franchise systems.

T. Scott Gross >> Visit T. Scott’s Speaker Page

Positively Outrageous Service

Positively Outrageous Service; If you aren’t making your customers say WOW!… who is? As Scott gives examples he used personally to build his business…delivered masterfully as a true storyteller…you can feel the buy-in develop! When audiences are laughing…someone is paying attention and that’s when learning happens!  The real payoff begins when they take home how-to ideas that will benefit the bottom line.

From Scott’s first book, the management classic, Positively Outrageous Service, learn the principles used to hire, train, and lead a team to serve outrageously.   Audiences love POS because it’s simple, practical…and fun!

Why Service Stinks… and Exactly What to Do About It!

Most companies don’t know how to spot the potential new hires (or even long term employees) who could be running off your customers to the welcoming arms of your competition! T. Scott Gross does!

Scott will teach you how “Service Naturals” are easy to find once you know what they look like. Based on a study of 10,000 very vocal consumers, bosses, and servicepersons, Gross built a psychological profile of the perfect customer service person. Why Service Stinks… and Exactly What to Do About It!

Recruiting, hiring, and training for great service is easy…and fun, once you create an environment that encourages Positively Outrageous Service.

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