Ruby Newell-Legner, CSP
The Customer Satisfaction Expert
Founder &amp;amp; CEO, Ruby Speaks!
An internationally recognized customer satisfaction expert, Ruby Newell-Legner’s singular mission is to provide the hands-on training employees need to create a more customer-focused work environment where everyone can excel on the job.
Over the last 15 years, she has presented more than 1900 programs in nine countries and has shown tens of thousands of participants how to improve workplace performance quickly and increase revenue through enhancing the customer experience. Ruby has worked with multiple franchise systems specializing in hospitality, guest relations and the service industries, as well as numerous sports franchises including The Orlando Magic, The Pittsburg Steelers, The Indianapolis Colts, The Miami Dolphins, The Kansas City Chiefs, The Buffalo Bills and The Miami Heat.
Her unique teaching style and commitment to creating a high impact learning experience for her audiences are why Ruby has been brought in to train the staff for Super Bowl XLI, the US Open ‘08 and the 2010 Olympics.
Most Requested Presentations Include:
- Secrets of Keeping Our Customers Happy!
- Dealing with Upset Customers
- Seven Star Customer Service: Starting At the Top To Impact the Bottom Line
- Facing the Challenge of Challenging Employees
- Developing An Effective Employee Training Program