Shep Hyken: Customer Devotion

What would customer devotion do for your franchise system’s bottom line?

Customer service expert and extraordinary keynote speaker, Shep Hyken, can transform the relationship your franchisees have with their customers—creating devotion—and brand loyalists spread the word!

In a recent blog post on customer service, Shep discusses a recent interaction which brought to light the huge impact found in simple words…

“It’s the difference between taking an order and serving a customer.
The difference between answering a question and helping a customer.
Or, the difference between resolving a complaint and restoring confidence
.”

Shep’s 2018 fees start at $25,000 and he travels from St. Louis. If your next franchise convention calls for a transformational customer service message, let’s talk about the possibility of Shep delivering a memorable, actionable keynote for your franchise team (he’s AWESOME in the opening keynote role!).

More soon…

Katrina

P.S. Read Shep’s entire blog post, Simple Words and Phrases Can Enhance the Customer’s Experience”

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