“He’s still one of the best when it comes to offering both strategies and tactics to recruit and retain the best employees. His presentations are informative AND entertaining…I wouldn’t hesitate to recommend Mel to anyone needing a speaker in these areas — he’ll deliver!”
Laurie Gethin Senior Manager Food Marketing Institute
Mel Kleiman, CSP
Frontline Hourly Employee Expert
How to Build a Frontline That Beefs Up Bottom Line
The franchise business is like few others because it is truly only as good as the people you have working for you. Every hiring decision you make impacts the quality of your services and affects your reputation. This is why there is no more important managerial skill than the ability to recruit, select, and retain great frontline, hourly employees and their managers. Mel Kleiman delivers proven, practical, best-practice tools, tips, and techniques franchise owners and operators can put to immediate use to build a frontline, hourly workforce that boosts profitability, increases customer satisfaction, and makes going to work more enjoyable and FUN for everyone.
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Popular Presentations Include: