Dean Lindsay

Human Potential, Networking & Business Growth Expert

Author of The Progress Challenge and Cracking the Network CODE

Dean Lindsay’s presentation style has been described as refreshingly daring, imaginative and highly effective. Dean is fun, fast and captivating as he delivers solid business messages and teaches profit generating practices that are easy to implement and remember. Dean delivers dynamic, humor filled programs on networking, change and customer relationships, all are sure to have you franchisees laughing and learning!

Clients Include:

  • Meineke Dealers International
  • WIN Home Inspection
  • TimePlus Payroll

Click here for sample client list

Speaker Bio

Author of The Progress Challenge and Cracking the Network CODE

An authority on harnessing human potential and creating authentic business growth, Dean Lindsay is an engaging and highly sought-after franchise speaker whose clients include Meineke Car Care Centers, Time Plus Payroll, Nationwide Floor and Window Covering, WIN Home Inspections and others.

His presentation style has been described as refreshingly daring, imaginative and highly effective. Dean is fun, fast and captivating as he delivers solid business messages and teaches profit generating practices that are easy to implement and remember.

Each of Dean Lindsay’s programs (whether a motivational keynote, convention breakout or interactive boot camp), contain powerful and useful insight on workplace performance, building priceless business relationships, dealing with change, communication, and business growth.  Each program can be customized for franchisees, area developers, master franchisees, front line staff, field support professionals or a franchisor’s core management team.

Dean shares the important connection between sales, motivation, solid customer care and leadership. From the perspective that success in any area is achieved by effectively positioning ideas, recommendations, solutions, products, services – even ourselves – as PROGRESS in the minds of those we wish to inspire to action.  Dean’s core message is simple- it is natural to resist change but we embrace PROGRESS. All progress is change, but not all change is PROGRESS.  Dean Lindsay will teach everyone in your franchise system how to become Progress Agents and “BE PROGRESS.”

Book Dean Now!

Travels From: Dallas, TX

  Fee Range: $12,500-$16,500

“On behalf of the ConocoPhillip’s Service Excellence Team and our Leadership Team, I would like to thank you for the outstanding program you presented to our Customer Service groups on October 4, 2010. The content of your presentation was dynamic and left a strong message – Be Progress! Our team has received many compliments on our choice of speaker and how the concepts you presented weaved directly into our mission of Customer Service Excellence.”
Liz Clinton
Co-Chairman, Service Excellence Team

Program Information

Finding Progress in these times of change requires new processes, heightened performance, and traveling untrodden paths.

Dean Lindsay’ Stop, BOP and Roll program, offers the three keys to staying confident and productive through the necessary process of Finding Progress in Change.

Key # 1: Stop… …Beating Yourself (and Others) Up. …Blaming Others and Holding on to the Past. …Procrastinating! …Letting feelings of the moment get in the way. …Changing and start Progressing.

Key # 2: BOP – Be Open to PROGRESS.

Key # 3: Roll… with the Opportunities

Whether you have a black belt in business growth through connecting or are completely new to the concept, you will enjoy Dean’s humorous yet highly practical approach to meeting, connecting, and developing longterm relationships with others.

Dean Lindsay’s presentation, based on his best selling business book Cracking the Networking CODE, is filled with fresh insights and practical tips on how to build meaningful, profitable, win-win relationships for your franchise business and your life.

The four letters that make up the word CODE stand for the four steps consistently taken by the most effective networkers to crack the networking CODE and build  priceless business relationships.    

C:  Create Personal Curb Appeal Effective networkers ooze genuine success and display a desire to help  others progress.    

O:  Open Face-to-Face Relationships Effective networkers research the various networking options and commit  to a networking strategy.    

D:  Deliver Solid First Impressions Effective networkers know their first impression sets the foundation for all future impressions, and they make sure it’s a good one.  

E:  Earn Trust Effective networkers earn trust through a series of progress-based  impressions.  They continually find ways to Be Progress.

In these tough economic times, customer service IS the difference between success and failure in any business. Dean believes that customers are: REVENUE, REFERRALS, & REALITY.

In Dean’s innovative and thought provoking Cherishing Customers program, front line staff, managers, franchisees, master franchisees and home office staff receive professional customer service training that helps committed franchise systems.

Solid customer service can be the difference between success and failure. The innovative Cherishing Customers program encourages participants to internalize three power truths about customers while introducing them to the unique and powerful MEND model for Inspiring True Customer Loyalty.

MEND stands for:

Massage the Relationship with Solid Communication

Empathize with The Customer

Never Attack – Keep Cool / Lose the Battle to Win the War

Deliver HUGs – Heartfelt Unexpected Gestures

Packed with valuable tips and group discussion, the Cherishing Customers program is uniquely designed to motivate participants to:

– Implement New Strategies That Inspire Customer Loyalty

– Relate To and Win Over “Challenging” Customers

– Establish a Deeper Understanding of Personal Responsibility in Responding to Customer Needs

– View Customer Feedback (Complaints) as an Inexpensive, Available and Useful Form of Customer Market Data

– Create Customer Advocates by Genuinely Relating to Concerns and Exceeding Expectations

Speaker Resources

book icon Book Jackets

The Progress Challenge jacket cover

Dean Lindsay Cracking the Networking Code book jacket

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Sample Client List

  • Meineke Dealers International
  • WIN Home Inspection
  • TimePlus Payroll
  • Heinz Food Service
  • Fast Casual Executive Summit
  • Western Union
  • Project Management Institute
  • Fujitsu
  • Nationwide Floor and Window Covering
  • United States Department of Labor
  • New York Life
  • Nestle
  • Tree Care Industry Association
  • Mary Kay
  • World Kitchen
  • KPMG
  • Marriott
  • American Express
  • American Airlines
  • John Hancock
  • Aflac
  • Chase Bank