TJ Schier: Delivering Top Tier Contactless Service
Empowering A Team of Top Performers to Deliver Frictionless, Contactless Service
November 5, 2020 at 12pm MST
TJ Schier has spent the last 20 years not only speaking and consulting with many leading franchise brands across all industries…he has been a multi-unit franchisee for over a dozen years!
TJ knows first hand, it’s an understatement to say that the customer experience in many businesses has changed drastically. Traveling to help franchisees is on pause. Franchisees are having to balance remote workforces or entirely new customer points of interaction. This session will walk thru how to:
- Outlining the ‘new’ the customer interaction points
- How to deliver frictionless, contactless service
- Effective training to empower your team to deliver the new service
Successful franchise organizations will have a clear definition and path to thrive through empowering their teams to deliver great service even in this crazy time.
- Date: Thursday 11/5/20
- Time: 12:00 MT
- Topic: Empowering A Team of Top Performers to Deliver Frictionless, Contactless Service
After registering, you will receive a confirmation email containing information about joining the meeting.