In a competitive environment, great customer service is the most important and most controllable means to distinguish your business. Your ability to quickly connect to customers and cultivate relationships is crucial.

This program goes way beyond the fundamentals shared in most corporate workshops on customer service. Here, Scott will show customer service reps (and the people who manage them) how to create“connection points” to make each contact a unique,
pleasant experience not only for customers, but for the reps themselves. He will also teach your reps to self-motivate, and become conscientious of issues that may be inhibiting their best performance.

Benefits for your Group:
• Learn specific, pragmatic techniques to connect with clients, even in a busy customer service environment.
• Motivate and boost confidence of CSRs and management.
• Bring more humanity and less “robotics” to contacts with customers.
• Learn to cope with angry customers and convert them into customers for life.
• Enhance customer relationships.

Sculpting Employees Into Magnificent Works of Art

Sculptors don’t create their art as much as they chip away at everything that hides it. To bring out the best in employees, managers must free them of insecurity, self-doubt and the bad habits that inhibit their potential. In addition to his work as a longtime motivational speaker, Scott has led scores of employees and managers in his own businesses and identified the most common blocks that hold people back, including:

• Negative self-talk
• Fear
• Image concern
• Comparing oneself to others
• Judgment
• Pessimism
• And several more

Scott will show you how to manage with “emotional intelligence,” enabling you to free employees of these and other self-defeating behaviors so they live and perform at their best.

Benefits for your Group:
• Boost morale.
• Increase productivity.
• Promote personal & professional growth.
• Enhance rapport between management and personnel

After assessing your needs, Scott may combine elements from multiple programs or add additional content to customize the best presentation for your group.

How to Turn Low Wage Employees Into High Performing Superstars

Contrary to popular belief, it’s absolutely possible to control labor costs and maintain a staff of great employees. Through careful hiring, management and motivation strategies, you can build a loyal, trustworthy team without breaking the bank.

In this program, motivational speaker and small retail business owner Scott Greenberg will show you how to create a work environment that inspires low wage employees. You’ll learn low-cost to no-cost methods for compensation. The program will also explore generational issues, helping you understand the needs of today’s low wage workforce. Scott will also offer tips for recognizing star employees during the hiring process.

Benefits for your Group:
• Boost morale.
• Increase productivity.
• Promote personal & professional growth of employees.
• Enhance rapport between management and personnel.
• Lower labor costs.
• Lower stress.
• Increase employee retention.

This program can be presented as a keynote or breakout session, and can be expanded into a longer, half-day workshop.

After assessing your needs, Scott may combine elements from multiple programs or add additional content to customize the best presentation for your Group.

Thriving During Times of Change & Adversity

The phrase “Survival of the Fittest” doesn’t refer to those who are the strongest or smartest, but to those most adaptable to change. During this program, Scott will discuss “emotional intelligence,” outlining critical survival skills that will enable your group members to thrive in any environment.

This enjoyable, content-rich program is filled with humor, stories and strategies that will open your group members’ minds during times of adversity and transition.

Benefits for your Group:
• Increase comfort during times of change.
• Overcome self-doubt and recognize their strength.
• Boost confidence and morale.
• Find greater humor, enjoyment and meaning in their profession.
• Deepen their gratitude, no matter what the circumstances.
• Available as a keynote or extended workshop

After assessing your needs, Scott may combine elements from multiple programs or add additional content to customize the best presentation for your group.