Phoenix, Arizona
$15,000.00 - $25,000.00
Being from the southwest, Authentic Mexican... the spicier the better!
Motivate or activate? Plan for both! Real ideas, information that sticks, and a good time wrapped into an hour that can elevate the business.
Energizing and a bit of fun, Jennifer delivers keynotes that inspire franchise owners to…Own Their IMPRINT. Relatability comes through messages designed specifically for your franchisees, and Jennifer puts in the research/work to customize every keynote, focusing on challenges faced and goals to be accomplished. Through entertaining stories and relevant examples, she shares tangible takeaways that get attendees fired up and saying, “YES!”
As a customer experience and leadership expert, Jennifer helps leaders understand the power of lasting impressions. Your IMPRINT is your signature, the feeling people carry with them after every interaction, and it shows up in trust, loyalty, and performance. Her IMPRINT Method delivers practical moves to create moments that turn customers into promoters, teams into owners, and franchisees into brand advocates.
She has dedicated her life to serving others and puts the heart of hospitality into every message.
Jennifer is the Founder and President of EmpowerAble, a speaking and consulting firm. She brings passion, energy, and expertise to anyone with a desire to Own Their IMPRINT and create a better experience for their customers, staff, and owners.
For over 15 years, Jennifer has inspired and worked with hundreds of respected brands across the globe like Mercedes Benz, Chick-fil-A, Marriott Hotels and Resorts, Keller Williams, Providence Health, Sodexo, Sola, American Express, Salesforce, Vogue, Wells Fargo, Lego, Mayo Clinic, Nike, Goldfish Swim, Stretch Zone, and United Airlines.
As a CCXP, Certified Customer Experience Professional, and longtime hospitality executive, Jennifer doesn’t just talk a good game, she has done the work and knows what it takes firsthand to deliver an experience that builds loyalty.
Jennifer spent nearly 25 years with the Ritz-Carlton brand as an Executive, Senior Advisor, and Public Ambassador. Under her leadership:
She has dedicated her life to serving others and puts the heart of hospitality into every message.
FRIENDLY ALERT!
A speaker Bio is NOT a speaker INTRO! :) Once you book your perfect speaker, you will be provided a short sharp and compelling SPEAKER INTRO to use when bringing your speaker on stage!
In the age of AI bots, algorithms, and tech driven performance, Trust Building is a critical strategy for every franchise. In this dynamic session, explore the path from promise to practice that drives repeatable authenticity. Turn lofty brand ideals into manageable actions and decisions that hold steady across the organization.
Core Insights:
Franchise owners don’t lose because they lack strategy, they lose in the gaps: competing priorities, rushed onboarding, turnover fatigue, and stressed handoffs. This thought-provoking session will illustrate how to build a trust-driven team that moves faster, adapts better, and protects the brand by creating ownership at every level. Attendees will leave with practical leadership habits and coaching rhythms that turn trust into initiative.
Core Insights:
In this interactive session franchisees will explore the power of creating unexpected moments that become dinner conversation. They will understand the science behind how memories are made and the psychological connection we have to the brands we love. Then unlock the myths behind overdelivering and separate what is memorable vs. expensive.
Core Insights:
Everyday behavior shapes the brand identity, more than niceness, hospitality begins as a mindset and becomes embedded as your differentiator. In this descriptive session, attendees will discover the proven keys that unlock the heart of hospitality within their franchise. And learn how to translate heart into habit and habit into performance that inspires everyone to Own Their IMPRINT.
Set the stage for a full day of success with your franchisees and turn concepts into conversations. Think… keynote-meets-leadership lab. Do a deep dive on a specific message covered in the keynote or study the IMPRINT Method in small group discussions to get direct activation into the business. (1-hour to 3-hour sessions)
IMPRINT Method: Customer Experience for Organizations
Discuss your brand’s “signature”; and choreograph a process for the franchisees to implement in the next 30 days.
IMPRINT Method: Trust for Leaders
Assess your Trust Quotient and leave with 3 commitments your team will feel within a week.
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