Amanda Stevens helps brands create a point of difference and future proof by sharing strategies to ignite teams to deliver epic experiences for their customers and connecting with curiosity and care.
After 15 years and over 1500 presentations, she gets excited about immersing herself in an industry, seeing a brand through the eyes of the consumer and crafting customised content for an audience, delivered in a way that makes them think, makes them laugh and inspires them to take action.
Amanda Stevens is a renowned thought leader on the customer experience. She combines current consumer insights with fascinating research into buying behaviour, delivering organisations and business owners powerful strategies for connecting with their customers – never more important than in a post-COVID world.
Amanda has a double degree in consumer psychology and marketing and is a hands-on marketer, having consulted across almost every industry in Australia and the United States.
Recognised as one of the most entertaining and energetic speakers on the circuit, Amanda has presented at over 1200 conferences in 14 countries and today is regarded as one of the best virtual presenters in the country. She combines practical strategies with a mesmerizing storytelling style, leaving audiences with memorable messages and actionable insights.
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This is a high-energy, show-stopping presentation that equips leaders, entrepreneurs, and teams with the mindset and strategies to transform customer experience into a powerful competitive advantage. With wit, real-world anecdotes, and actionable advice, Amanda inspires businesses to embrace a radical, customer-first approach that drives growth and loyalty.
KEY LEARNINGS:
The Customer Experience Hierarchy: Discover how to elevate your brand and Franchise by addressing the emotional, functional, and aspirational needs of your customers, transforming everyday interactions into memorable experiences and magic moments.
What it Means to be Customer Obsessed: Through custom case studies and examples, Amanda inspires leaders and teams to get insanely curious about customers, their needs, their future needs and ways to go above and beyond every day and in every way.
Omotenashi in Action: Learn from Japanese hospitality principles, emphasising anticipatory service and exceeding expectations in ways that leave customers feeling valued and with a deep sense of brand connection.
The Power of Personalisation: Understand why customisation isn’t just a trend—it’s an expectation. Explore how leveraging customer data and AI can create tailored experiences that surprise and delight.
Driving Referrals and Recommendations: Amanda shares a simple blueprint for driving loyalty, word of mouth and word of mouse in the form of online reviews and recommendations.
The Key to Really Connecting: How to flood each interaction with genuine care, empathy and connection.
Customer Curiosity: Cultivate a culture where curiosity about customer needs and behaviours drives innovation and adaptability.
With consumer expectations changing as a result of COVID-19 and 2020’s challenges, a shifting landscape requires business owners and marketers to think differently when it comes to brand-building.
Now is the time to think differently, to show true business bravery and to think in EPIC terms – not necessarily just in scale but in character. In this presentation Amanda outlines a customised blueprint for how any brand and franchise can be built to last.
YOUR AUDIENCE WILL LEARN:
The key characteristics of brands built to last
Why striving for EPIC has never been more critical
A 12-point blueprint for building a EPIC brand
Why expertise and thought leadership are more important than your product or service
The secrets of creating a brand positioning that captures the hearts and minds of your customers
How to create a culture of innovation and make decisions that are insights-driven
How to deliver a consistently EPIC experience.
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