Phoenix, Arizona
$15,000.00 - $25,000.00
Being from the southwest, Authentic Mexican... the spicier the better!
Founder and President of EmpowerAble, Jennifer Blackmon is an international speaker who empowers franchise owners and leadership teams to embed a Hospitality Mindset into their daily operations—driving meaningful customer experiences and deepening employee engagement.
A seasoned hospitality executive, Jennifer spent nearly 25 years with The Ritz-Carlton Hotel Company, where she led high-performing sales and operations teams. Under her leadership, her region was named Regional Team of the Year and ranked in the top 10 for customer satisfaction for six consecutive years. Her commitment to leading by example also resulted in an impressive seven-year streak of 99% employee engagement scores.
As a Senior Speaker with The Ritz-Carlton Leadership Center, Jennifer became known for her transformative leadership style and her ability to help organizations deliver exceptional service while creating values-driven cultures. She has traveled the world inspiring teams and advising executives on how to implement best practices that grow revenue, elevate the customer experience, and turn service excellence into a competitive advantage.
Jennifer Blackmon – Founder and President of EmpowerAble – is an innovative change agent, international public speaker and senior advisor, catalyzing significant growth, effective change management, and business process re-engineering for companies across the globe that impact customer and employee engagement.
As a veteran hospitality executive, Jennifer spent nearly 25 years with the Ritz-Carlton brand spanning leadership roles In Sales, Events and Food and Beverage. Under her leadership, her team was recognized as the Regional Team of the Year and held a top 10position in customer satisfaction for 6consecutive years. Jennifer’s strong belief in leadership through example achieved average scores of 99% in employee engagement for 7 consecutive years. As a Senior Advisor with The Ritz-Carlton Leadership Center, she was highly respected for her leadership style, sales and service initiatives and leadership transformation processes that secured positive change for the organizations she served. She has introduced, trained, and counseled individuals and executives in implementing best practices that grow top line revenue and elevate the customer experience that becomes the key differentiator in their business.
FRIENDLY ALERT!
A speaker Bio is NOT a speaker INTRO! :) Once you book your perfect speaker, you will be provided a short sharp and compelling SPEAKER INTRO to use when bringing your speaker on stage!
Challenge your franchisees to move beyond basic service and into the realm of true customer delight. Taking care of the customer is just the starting line—this session dives into what it really takes to deliver consistent WOW moments. Drawing on proven strategies from world-class brands, attendees will explore the mindset, psychology, and operational structure behind exceptional customer experiences. Franchisees will leave with actionable insights they can immediately apply to drive stronger customer loyalty, increase revenue, and deliver measurable business results.
In today’s crowded and competitive marketplace, differentiation is everything. Different by Design: Leading a Hospitality Culture that Defines the Brand explores how a hospitality-first approach can set your franchise apart. This dynamic session will show franchisees how intentionally building a hospitality-driven culture strengthens brand identity, drives measurable business results, and fosters loyalty—both from customers and team members. Attendees will leave with practical, ready-to-use strategies they can implement immediately to elevate their customer experience and team engagement.
Your senior living franchisees navigate complex care needs, strict regulations, and rising expectations from residents and families. This inspiring session explores how a hospitality-driven mindset can elevate the experience beyond clinical care—creating communities rooted in dignity, comfort, and connection for both residents and teams. Practical strategies will be shared that balance compliance with personalized, high-touch service. Attendees will walk away with actionable insights to strengthen team culture, deepen resident satisfaction, and drive long-term business success within the realities of today’s senior living landscape.
Disclaimer: Franchise Speakers is not liable for any errors, omissions, or outdated information on this website. The content on this site is provided by the speakers, who are responsible for ensuring the accuracy and legality of any copyright-related information, including any necessary licensing fees. Franchise Speakers has been granted permission to post the speakers’ biographies, topics, photos, and videos with the understanding that all materials are legally owned by the speakers themselves.
