Dennis Snow Refocuses Franchisees on the Customer Experience: What Happens When Cinderella Takes a Coffee Break?

Dennis Snow encourages us to ask ourselves: How much of our focus (and time), our franchisees’ focus (and time) and their employees’ focus (and time) is spent fine-tuning goals, processes and tasks? What if we turned our lens around? What if we refocused and peered through the lens of our customers? Every detail of […]