Indifferent Service – The Silent Killer of Customer Loyalty
Frequently we are asked to find a speaker who can help franchisees create a culture of service with their front-line staff. Ensuring that their brand’s promise is being delivered to their customer is a common challenge for so many of our clients. Customers don’t complain about indifferent service. They just don’t come back and they […]
23 Best Productivity Tips of the Year – Tip #8 – HUG YOUR DOG!
Being a nut for both productivity tools and dogs, this post really nailed it for me! I bet you are wondering what’s the connection between the two? Check out this entertaining and practical post by Larry Kim from his recent Inc. Magazine article: 23 Best Productivity Hacks of the Year 23 Best Productivity Hacks of […]
The Man Who Wouldnt Put Down His Phone – Greg’s Healthy Franchise Relationships 2-Minute Tip #109
HA! I love this week’s Tip from Greg. I too have been oh so guilty of judging others for seemingly disengaging from contact with what’s going on around them – at a table, in a meeting or on a phone call. Read on to find out what was really going on… The Man Who […]
A New Franchisee Tipping Point – Greg’s Healthy Franchise Relationships 2-Minute Tip #107
Heartfelt congratulations to Greg for his recent induction into the Franchise Council of Australia’s Hall of Fame in recognition of the work he and his team at the Franchise Relationships Institute have done in franchising over the past 26 years. A BIG THANK YOU from Greg to you! “The culture of creative collaboration is […]
Making Franchise Awards Events Meaningful & Memorable
Everyone wants to make your awards event meaningful and memorable for all of your franchisees, not just your award winners, but how do you do it? In our work with hundreds of franchise organizations and the most in-demand franchise speakers, we have a chance to hear some really great ideas for how creative franchisors are […]
They’re Back and They’re Taking Over. Are We Ready? – Healthy Franchise Relations Tip #99
Welcome to Summer everyone! Interacting with friends and family over the holiday weekend may be an immediate reminder for some of us that the generation gap can initiate all manner of communication snafus and misunderstandings! In business, this can bring operations to a standstill – luckily Greg Nathan has some great information to help transform […]
Are Company Stores a Good Idea? – Healthy Franchise Relations Tip #98
This tip from Greg Nathan really spoke to me today. Periodic re-evaluation of what has become “conventional wisdom”, “common sense”, or what “everyone believes” is never a bad idea! Stepping back and taking real, measurable stock of what IS often gives the most clarity to the vision of what COULD BE – and the best […]
Looking for 100% engagement AND 100% content from your next franchise keynote speaker?
Dan Thurmon, CSP, CPAE, is the perfect choice to kickoff or close any franchise conference through his unique combination of both an essential message and a show-stopping performance. Through is signature keynote, ‘Off Balance on Purpose’, Dan enables franchisees and franchisors to see past their current obstacles, reconnect to their passion for their business, and […]
How to Stay Focused on What’s Possible! – A Lesson from Jessica
How to stay focused on what’s possible! Everyone who knows me personally knows that I’m a personal development junkie. Recently, I’ve been thinking a lot that running your own business really is the ULTIMATE personal development course. Your ‘stuff’ (the thoughts, habits and perceptions of the world that you operate from) is right in front […]
Greg Nathan's Franchise Relations Tip #20
Franchise Relations In Greg Nathan's Franchise Relations Tip #20, Greg shares his personal experience of moving from franchisee to field manager. Through this transition, Greg learned first-hand just how tough the role of field manager could be. Check out his most recent Tip and join Greg in recognizing and appreciating those who hold… The Toughest […]
