Do you really know what your Franchisees are saying about your brand?

The Franchisee Satisfaction Awards & Survey and Why It Matters to You!

The Franchisee Satisfaction Awards sponsored by Franchise Business Review (FBR) are the industry’s most prestigious awards, honoring excellence in franchising. Each year, FBR conducts thousands of independent surveys of franchisees across the industry. The Franchisee Satisfaction Awards program, now in its 10th year, recognizes the leading franchise companies with the highest levels of satisfaction among their franchise operators. Over 700 franchise brands have participated in this annual study.

The survey data collected also offers franchisors the opportunity to privately examine their own system’s strengths and weaknesses compared to an industry-wide benchmark.

Every team within a franchise system benefits from a third party franchisee satisfaction survey including Development, Marketing, and Operations.  And of course, giving the C-suite an honest and timely look at what needs to be done to successfully grow the system and create a culture where every business flourishes is a huge opportunity. 

Three key reasons that those franchise systems that survey every year are also the fastest growing and most profitable systems out there include:

  1. Letting franchisees know that the franchisor is listening goes a long way in creating a culture of collaboration and unity
  2. Closing the feed-back loop and responding to the ideas, suggestions and concerns of franchises creates a culture of trust and open communication
  3. When presented with the overall results, those nay-sayers in a system are confronted with how well the system is thought of in the eyes of their peers.  ‘Negative Nancy’s’ often adopt a new positive perspective

Okay, you can tell I’m really excited about this year’s Franchise Satisfaction Survey.  

Here’s a short clip of Michelle Rowen, President of Franchise Business Review, talking about the upcoming Franchise Satisfaction Survey

Michelle took me through a tour of what their survey does and the wealth of data that is available to participating franchisors and – WOW!  WOW! WOW! – I can’t imagine running a franchise system without this kind of foundational feedback tool and being able to use the data as a roadmap to success. 

And did you know that participating is FREE? 

I encourage you to hurry and register, this year’s deadline for registration is Tuesday, September 30, 2014 and surveys must be launched by October 14, 2014.  Results will be announced in January of 2015. 

Participants must be based in the U.S. or Canada and have at least 10 operating franchisees.  Companies may register at no cost HERE

If you’d like to reach out to Michelle directly, here’s how to reach her:

Michelle Rowan, President
Franchise Business Review 

I encourage you to not miss this great opportunity to get the pulse of your system! 

More soon… 


P.S.  Not convinced yet, read this …

“Our annual awards and Top Franchises report are a great opportunity for companies to validate their brands with prospective franchisees and to gain national media exposure.  Perhaps more importantly, regardless of where they fall on the list, all participants will receive insight into their companies’ franchisee satisfaction – a critical indicator of system strength.”

— Michelle Rowan, President, Franchise Business Review

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