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Choose The Right Franchise Speaker

Greg Nathan

Franchise Relationship Expert | Founder of Franchise Relationships Institute

Often described as the international thought-leader and expert on franchise relationships, no one understands the unique challenges and rewards inherent in the franchisee-franchisor relationship like Greg and his team at Franchise Relationships Institute. They have spent 24 years researching the science of successful franchise relations. Working with hundreds of franchise systems around the world, Greg and his team have developed some remarkable tools and models to help franchisors create profitable partnerships. Greg’s presentation style is engaging and his interactive facilitation brings the best out of any group. If you haven’t read Greg’s books Profitable Partnerships or The Franchise E-Factor, or heard him speak, you are in for a rewarding experience. His sessions consistently receive the highest ratings.

Greg Nathan’s Boot Camps

Travels From:

Melbourne, Australia

Fee Range:

$12,000 – $20,000

Favorite Food:

Spaghetti

Greg Nathan's Bio

Founder of Franchise Relationships Institute

Greg is the creative genius behind the Franchise Relationship Institute and is widely recognized as an international thought leader in managing the people issues in franchising. He is a registered corporate psychologist and regularly delivers keynote addresses at franchising conferences around the globe. Greg started life in franchising as a multi-site franchisee with Brumby’s and later became National Marketing and Operations Manager for the franchisor.

He has authored several best-selling books and developed a number of groundbreaking tools and models for the franchising sector such as The Franchise E-Factor and the Nathan Profiler. In 2003, the Franchise Council of Australia presented him with the inaugural National “Contribution to Franchising” Award in recognition of his pioneering work in franchise education and research. Greg is a passionate blues musician and can often be found searching for unusual stringed instruments to add to his collection.

greg_photo_2020_cropped

Partial Client List:

  • 7 Eleven
  • Ben & Jerry’s
  • Brightstar Franchising
  • College Hunks Hauling Junk
  • Dominos
  • FOCUS Brands
  • Faegre Baker Daniels
  • FranConnect
  • Kumon Institute of Education
  • Mrs. Fields
  • Primrose Schools
  • Right at Home
  • Signs By Tomorrow
  • Subway
  • Super Shuttle
  • Taco John’s
  • The Dwyer Group
  • The Melting Pot
  • Tilted Kilt
  • Having personally attended Franchise Relations BootCamp and the outstanding session my team had with Greg Nathan, I've benefited tremendously from those experiences. Obviously, there are many management practices that work in any business situation but working with your company enabled us to focus specifically on the franchisee/franchisor arena and how to effectively manage the relationship to the benefit of both parties. I think every franchise system needs this training!

    Gary Yancik, Director of Operations Taco John's
  • We had Greg Nathan recently deliver a custom, 2-day Franchise Relations Boot Camp to 4 of our brands and to our International team. WOW! - what an amazing experience! I continue to get comments from participants saying that they feel much better equipped to help support their Franchise Partners in the field as a result of Greg’s session. His process of teaching the team a new tool or technique, allowing them to develop the concept in small groups and then helping them understand the psychology behind the process and the actual methodology itself was amazing. From our newest Franchise Business Consultant to our Brand Presidents the takeaway value was extremely high. I’ve never experienced any other workshop or presenter who so effectively layers the building blocks of learning. This is an investment that I think every franchise system should make!

    Russ Umphenour, CEO FOCUS Brands
  • You are quite frankly the best in your field.

    David Acheson, Ex-Chairman British Franchising Association
  • Greg Nathan is the master of the dynamics of the franchise relationship, which lies at the core of successful franchising.

    Professor Andrew Terry Centre for Franchise Studies, University of New South Wales
  • Greg Nathan translates pointed headed organisational psychological theory into excellent commercial practice.

    Chris Bothams, National Franchisee of the Year Franchise Council of Australia and Dymocks Franchisee
  • The ‘buzz’ was that your program was terrific. It seemed that all who attended liked the idea that you extended the boundaries of the Forum programming in a unique and very beneficial way.

    Andy Scott, Program Convener American Bar Association Franchising Forum
  • Your presentation was one of the highlights of the Conference. Everyone found it extremely relevant and useful for their business.

    Simon Lord, President Franchise Association of New Zealand
  • Great job at the Franchise Appreciation Day. Your sessions were fantastic.

    Richard Evans, Chief Executive Franchise Council of Australia and Dymocks Franchisee
  • We received an overwhelming response from your presentation.

    Jason Gehrke, Director Franchise Council of Australia, Queensland
  • Greg Nathan presented before the Southeast Franchise Forum in Atlanta and received stupendous reviews.

    Rupert Barkoff, Partner Kilpatrick Stockton
  • We will continue to use your ideas, thoughts and recommendations far into the future. We have used consultants in the past but none has been as helpful as you. You have a very down to earth approach. We couldn't be more impressed.

    Gary Lombard, VP Operations Woodcraft
  • It was truly a pleasure having you come to our conference. Your presentation was fantastic and the feedback from our clients was excellent.

    Dan Martin, President IFX Intranet
  • Superb!! I know everyone got a lot out of the session and I would highly recommend Greg for future speaking engagements.

    Adele Vespa In-House Counsel, Huddle House, USA
  • If you are looking to ensure that your field team and it's leadership are clear on the best ways to maximise the outcomes from the Franchisor/Franchisee relationship, then this workshop is an absolute must.

    Jo Stagg, National Operations Manager Fernwood Women's Health Clubs
  • Our operations team said this was the best group session they have ever experienced.

    Jo Kirchner, President Primrose Schools, USA
  • We were really pleased with the course. It couldn’t have gone any better.

    Michael Chick, Franchise Consultant Coordinator The Coffee Club
  • On behalf of the entire Signs By Tomorrow system, I would like to thank you for your superb presentation and workshops during our National Meeting.

    Joe McGuinness, Founder and President Signs by Tomorrow
  • I have received great feedback, all reinforcing how motivational your presentations were. Your unique appreciation of franchisees’ needs provided both a practical and insightful perspective to all attending. Thank you once again for not just meeting, but surpassing our expectations.

    Andrew Bunn, National Business Development Manager Kumon Insitute of Education
  • Thank you for an informative, professional and humorous presentation. The environment you created from the start greatly assisted in getting franchisees and ourselves working together.

    Graham Bennett, General Manager Liquorland
  • Thank you for helping our franchisees grow. Another great interactive talk. You inspired many.

    Sonia Hunt, Operations Manager Cold Rock
  • We are all absolutely thrilled with your participation with our team. We are continuing to reap the rewards of your work with us.

    Christi Stapleton, VP Marketing UbuildIt
  • I found your method of delivery fantastic and hope to see more of you assisting in the driving of our culture and market share. Thanks very much for your inspiring input to our conference.

    Larry Langdon, Franchisee Narellan Pools
  • My thanks for running a great session at our recent Conference. After speaking to most of the group they believe it was the highlight of their time spent at the Conference and very worthwhile for their businesses.

    Mark Pedder, Managing Director Pedders Suspension
  • The underlying message regarding the responsibility of the franchisee to themselves for their success was refreshing. All the feedback we received from our franchisees was extremely positive.

    Peter Fox, CEO Autobarn
  • For the second year in a row we have brought Greg Nathan in to work with our support center and field teams. Once again, he knocked it out of the park and we’ve heard nothing but positives from our attendees. He created a fun and engaging environment for our very diverse audience which included HR, Training, Field Operations, Legal, Franchise Administration, Field Marketing for all brands and Real Estate Development – every single participant felt they received great value from attending. His interactive sessions created so much opportunity for practical learning that he literally had us all on the edge of our seats! The remarkable thing about working with Greg is his gift for making you feel as though he is one of our organization’s leaders – he wasn’t just a guy who took a few notes on the company and then went out to present. He internalized our culture and spoke right to US, giving practical, immediately usable information. Every facilitator should do that – but they don’t! Greg has a unique talent, and we love continuing to learn from him and look forward to our next level of Franchise Relationships 2.0!

    Heather Lane, VP of Training and Development FOCUS Brands

Greg Nathan's Keynotes

The Culture of Franchising Workshop - Give Your Support Office Team the Skills to Create Happy Franchisees

Why attend?

This convenient, virtual workshop has been carefully designed to equip people in franchisor Support Office roles with important skills to enhance franchisee satisfaction. While senior executives are often exposed to training on how to manage the franchise relationship, most Support Office staff are left to work things out for themselves. Not surprisingly, they can sometimes find themselves baffled at how to deal with demanding and stressed franchisees. As such, FRI has designed this workshop for:

  • Franchisor staff who interact with franchisees and are mainly based in the Support Office environment.
  • Heads of departments or supervisors of people who deal with franchisees as part of their work.
  • Franchisor executives responsible for HR, franchise relationships, engagement, and organizational culture.
  • While field consultants and area managers are welcome to attend, we have other programs more targeted to this role, see the Bootcamp offerings below.

How it is conducted?

The Culture of Franchising Workshop is conveniently conducted using the Zoom platform over two sessions of two hours each, over two consecutive days, along with some personal reflection exercises. Sessions include interactive presentations, small group discussions, and the sharing of best practice tips. As this is a highly interactive program, participants are expected to engage fully with their camera and microphone on. We limit places in each workshop to maintain an interactive, high-quality learning environment. 

What will you learn?

Now is the perfect time to invest in this type of training because franchisees require quality support more than ever. The Culture of Franchising Workshop will give your team an understanding of what franchisees need, and how to deliver this in an effective, empathetic manner. Even your most seasoned franchisor staff will come away with new insights and skills. Participants will learn:

  • What franchisees want from a franchisor
  • The various stages of the franchisee lifecycle
  • The psychology of healthy franchise relationships
  • Tips for diffusing difficult situations and conversations
  • How to get franchisee buy-in to change and important policies
  • Common mistakes that frustrate franchisees and how to avoid them

Who leads the program?

The workshop is led by Greg Nathan and an experienced FRI facilitator with deep, real-world knowledge of how to effectively support franchisees.

Timing: 2, 2-hour sessions: Sessions available after 3:00 ET to accommodate time zone difference with Australia

Resources: As part of the program participants receive:

  • A Learning Journal for recording notes, which also contains models, reference materials and additional resources.
  • A digital copy of Profitable Partnerships
  • Complete FRI’s unique ACE Franchising Culture Diagnostic which helps identify vital behaviors they are strong in or need to develop further, to better engage with franchisees.
Field Manager Bootcamp (Foundation)

The FRI Foundation Field Manager Bootcamp is a practical, interactive professional development program for field managers. It delivers essential knowledge and skills that enables field managers to maximize the value they deliver to franchisees and to do their challenging and important work with confidence.

Why attend?

Field managers have a challenging role working at the front-line of the business, balancing the needs of franchisees with the requirements of the franchisor. The Foundation Field Manager Bootcamp will give your field managers a boost of confidence, clarity, and inspiration to reignite their passion for their role as well as equipping them with a powerful set of tools and strategies for improving franchisee engagement, profitability and brand alignment.

How it is conducted?

The Foundation Field Manager Bootcamp is conveniently conducted using the Zoom platform over five separate two-hour sessions, spread over two weeks. Participants are expected to engage fully in all sessions with their camera and microphone on. There are also some personal reflection exercises to be completed between sessions. Sessions include a presentation of concepts and breakout discussion groups. Discussion notes are often circulated back to participants who are also encouraged to maintain an action learning plan that captures key insights and commitments. Places are limited to maintain an interactive, high-quality learning environment.

What will field teams learn?

Here’s what your teams will learn and experience:

  • Models on the psychology of the franchise relationship.
  • Processes to deliver effective face to face and virtual field visits.
  • Group discussions to share best practice on hot topics.
  • Real-life case studies on how to resolve difficult situations.
  • Techniques for managing difficult conversations.

Who leads the program?

The program is led by experienced FRI facilitators with real-world franchise operations experience.

Resources: As part of the program participants receive:

  • A digital copy of the Franchisors Guide to Improving Field Visits
  • A digital copy of The Franchise E-Factor
  • A personalized Field Manager Diagnostic Report
  • A personalized DISC Behavioral Styles Report
  • A comprehensive Learning Journal containing models and resource materials

Timing:  5, 2-hour sessions over a 2-week period

Field Manager Bootcamp (Advanced)

The Advanced Field Manager Bootcamp is a practical experiential professional development program that equips field managers with high-level knowledge, skills and strategies to build credibility, trust and commitment with experienced franchisees. Participants must have completed the Foundation program, so they have a grounding in the models on which this course is based.

Why attend?

At FRI, field management is regarded as a profession, and as such, field managers need to undergo ongoing professional development to keep their skills sharp so they can support franchisees at a higher level. In addition to building on the concepts gained in the Foundation Bootcamp, the advanced program provides fresh insights into the mechanics behind certain techniques and introduces participants to new and exciting tools and models to enhance their credibility and effectiveness.

How it is conducted?

The Advanced Field Manager Bootcamp is conveniently conducted using the Zoom platform over five separate two-hour sessions, spread over two weeks. Participants are expected to engage fully in all sessions with their camera and microphone on. There are also some personal reflection exercises to be completed between sessions. Sessions include a presentation of concepts and breakout discussion groups. Discussion notes are often circulated back to participants who are also encouraged to maintain an action learning plan that captures key insights and commitments. Places are limited to maintain an interactive, high-quality learning environment.

What will you learn?

Participants in the Advanced Field Manager Bootcamp learn the following:

  • Dig deeper into familiar models so you understand the mechanisms behind how they work
  • Introduce new concepts and help you identify how to use these to improve your effectiveness
  • Help you to understand how the models fit together and integrate them into your own practice
  • Review important concepts to help you drive the profitability and sales of your franchisees
  • Create opportunities where you can share your experiences and insights with your peers
  • Encourage you to revisit existing goals and set further meaningful goals and action plans
  • Keep the learning process challenging, engaging and enjoyable

Who leads the program?

The program is led by an experienced FRI facilitator with real-world franchise operations experience, and Greg Nathan, Founder of the Franchise Relationships Institute.

Timing: 5, 2-hour sessions over a 2-week period

Resources: As part of the program participants receive:

  • A copy of the Franchise Relationships Book of Tips. (physical copy only)
  • A Learning Journal for recording notes, which also contains models, reference materials and additional resources.
  • To keep the learning alive and maximize retention, participants will be asked to complete a small amount of pre-reading between sessions.
Live Stream Webcasts from Greg Nathan (for Entire Franchise System)

Greg Nathan delivers a virtual Live Stream presentation to a convention audience. Audience can be gathered in live or virtual platform.

  • 100 or less attendees, webcast can be interactive if the technology allows. Must have microphones in the room.
  • 101 or more attendees, 40 minutes, Profitable Partnerships Keynote; Q & A available after the session if the Client chooses
Live Keynote & Bootcamp Presentations

When, as a global community, we open back up and gather in-person once again, live presentation fees for Greg Nathan include: 

In-Person Events:

Convention Keynote:
Up to 90 minutes of content:  $15,000

Workshops and Bootcamps:

For Groups of 25 or More:                       

1-day     Custom Boot Camp        $15,000

2-day    Custom Boot Camp        $20,000

3-day     Custom Boot Camp        $25,000

For Smaller In-House Groups of
Fewer than 25 Attendees:

1-day     Custom Boot Camp        $12,000

2-day     Custom Boot Camp        $16,000

3-day     Custom Boot Camp        $20,000

 Travel Fees and Resource Packs for all Custom Franchise Relationships Boot Camps and workshops are additional to the fees listed above. 

Travel Fees

Based on expenses and includes business class travel from Melbourne, Australia, ground transportation, meals, hotel, & incidentals.  Travel expenses will be divided among the number of clients for each trip to North America.  Travel Fees Typically are $7,500

Resource Packs

Greg will recommend specific publications and diagnostics to maximize the learning from each custom Franchise Relationships Boot Camp.  Average cost per attendee for Resource Packs ranges from $99.00 to $145.00. 

  • 100 or less attendees, webcast can be interactive if the technology allows. Must have microphones in the room.
  • 101 or more attendees, 40 minutes, Profitable Partnerships Keynote; Q & A available after the session if the Client chooses

Additional Resources

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