These days, when running into problems with our customers, CEO of McDonald Marketing and Franchise Speakers partner, Kelly McDonald, knows the five magic words to begin the solution process:
We’ll take care of it!
By owning our mistakes and providing actionable steps, this simple sentence takes out the many excuses that take away from the issue at hand. We know the issues we have running our own businesses deserve understanding, but when dealing with a customer we must show them that we are able to put their needs above our own!
Take it from Kelly: go straight to the solution and let the rest go! It’s absolutely appropriate to apologize and own when you were wrong, as long as you are able to provide solutions.
Love Kelly’s insight as much as we do? Her full keynote is available for download along with all the other amazing HEAT Franchise Summit speakers for only $99.00 for the whole shebang! Check out Managing Diverse Teams Through A Crisis, here!
