Do you really know what your Franchisees are saying about your brand?
The Franchisee Satisfaction Awards & Survey and Why It Matters to You! The Franchisee Satisfaction Awards sponsored by Franchise Business Review (FBR) are the industry’s most prestigious awards, honoring excellence in franchising. Each year, FBR conducts thousands of independent surveys of franchisees across the industry. The Franchisee Satisfaction Awards program, now in its 10th year, […]
The Kimono Conundrum – Healthy Franchise Relationships Tip #101
If you have ever worked with Greg or read any of his pivotal books on how to build and sustain healthy franchise relationships, you already know the conversation always seems to lead back to the franchise system’s culture. Building a culture of support, mutual trust and respect and open communication is the foundation of any […]
Ignite Your Goals!
Gerry O’Brion gives unbelievable presentations to empower your company to achieve goals. We asked him to put together a Kwik-Tips distillation that could really get people started – this gives just a taste of the remarkable value and insight that Gerry offers! Ignite Your Goals! Six secrets to accelerating franchisee growth By Gerry O’Brion “I’m swamped! […]
Are Company Stores a Good Idea? – Healthy Franchise Relations Tip #98
This tip from Greg Nathan really spoke to me today. Periodic re-evaluation of what has become “conventional wisdom”, “common sense”, or what “everyone believes” is never a bad idea! Stepping back and taking real, measurable stock of what IS often gives the most clarity to the vision of what COULD BE – and the best […]
The Most Critical Yet Often Overlooked Step to Success – the DEBRIEF!
If you are a SPEAK! client, you know that we run a debrief on every speaker’s session the week after the event. This has been our practice from the very beginning and our ability to anticipate our client’s needs and deliver a fun, easy, and stress-free speaker experience is a direct result of the invaluable […]
Looking for 100% engagement AND 100% content from your next franchise keynote speaker?
Dan Thurmon, CSP, CPAE, is the perfect choice to kickoff or close any franchise conference through his unique combination of both an essential message and a show-stopping performance. Through is signature keynote, ‘Off Balance on Purpose’, Dan enables franchisees and franchisors to see past their current obstacles, reconnect to their passion for their business, and […]
Healthy Franchise Relations Tip #43 – The Invisible Factor
Here’s a tip from Greg that is well worth sharing. Being present and fully engaged in every moment is a lifelong practice. Certainly for me, I can get so focused on the checklist, getting things done and meeting objectives, that sometimes I forget to fully ‘be’ with what is occurring in this moment. Check out […]
Calling all Franchise Industry Events!
We will be publishing our Q-2 update of SPEAK!’s2014 Franchise Industry EventsCalendar on 4/1/14. Please take a look at the Q-1 calendar and let us know if you have anything to add, update, or delete. Click here to view the calendar. Deadline for new submissions and updates is Monday 3/24/14. Thanks for your help […]
Do You Really Know What Your Franchisees Are Saying About Your Brand?
Recently, Michelle Rowen, President of Franchise Business Review, and I had a chat about the upcoming Franchise Satisfaction Survey. Michelle took me through a tour of what their survey does and the wealth of data that is available to franchisors who participate. WOW! WOW! WOW! – I can’t imagine running a franchise system without this kind […]
How to Get the Key Messages of Your Franchise Conference to Stick!
In every conversation we have with our franchise clients, at some point we will talk about the success they have had in the past in getting their key conference messages to stick in the minds (and businesses) of their franchisees. What we mean by ‘stick’ is really engagement. It’s about inspiring franchisees to implement and […]
