Lisa Ford: “We Don’t Have Any Lemons Today” Service
Customer loyalty expert and rock star speaker, Lisa Ford uses humor and real-life stories (like the one in the video below about lemons 🙂 ) to illustrate the irony of the customer service nearly everyone talks about, but very few consistently live and execute from the top to the front-lines. Lisa addresses the customer experience […]
Ford Saeks: ‘Sales Prevention Department?’…Yikes!
Business growth innovator and keynote, breakout or full day workshop speaker/facilitator, Ford Saeks brings invaluable, ready-to-implement ideas, which will boost the sales of your franchisees. Ford is smart, savvy, AND down to earth. He inspires because he connects, not from the stage down (even though he’s on a stage 🙂 )…but from a “I have […]
Was My Franchise Convention a Wild Success?!?
Here’s Part 3 of SPEAK’s series with tips for creating Fantastic Franchise Conventions! In January, I again had the wonderful opportunity to co-facilitate (with Marcus Johnson, Reno/Tahoe Visitors Bureau) a Business Solutions Roundtable at IFA and listened to some of the most successful franchisors talk about their convention successes. Here’s Part 3 of our series […]
Andy Core: Why Not Thrive?
Andy Core recently knocked it out of the park for one of our clients! In fact the overwhelming sentiment from the planning team as well as the attendees was, “we wish his session had been mandatory, because people were bummed to have missed it!” Andy is a credentialed, award-winning thought leader on increasing employee engagement, […]
Gerry O’Brion: Find & Keep ‘A-Players’!
SPEAK! has had the pleasure of working with nationally recognized speaker and branding expert, Gerry O’Brion for a few years now and he continues to exceed franchisor and franchisee expectation, each and every time—more and more—hitting homerun after homerun! Gerry works with lots of franchises—MANY within the foodservice sector. And listening to franchise teams, he […]
Franchise Execs Delivering Presentations That ROCK Their Franchise Conventions!
Being in the business of speaking, I KNOW the incredible value of delivering targeted content that ROCKS an audience. And at franchise conventions, in addition to outside, professional speakers (and sometimes in lieu of), franchise execs are front and center, on stage presenting to their franchise teams. The opportunity is great, the stakes are high […]
John Francis: For the Love of Franchising
In keeping with the “love” theme this week 🙂 , we couldn’t come up with a better example of a speaker who loves franchising than John Francis. And franchising loves him! When talking to our clients, I cannot tell you how often we hear, “he’s worked with us, we love John, and our franchisees love […]
February Feature: Speakers Who Build Incredible Teams – Robyn Benincasa
One of our most requested keynote topics in 2016 most requested keynote topics in 2016 was Teamwork/Teambuilding. And we are hearing this theme over and over and over as we talk to clients about their 2017 events. Is it any surprise within the diverse and ever changing world of a franchise system?!? When talking teams, we […]
The Problem With…”Without Further Ado…”
I was in an audience recently when a speaker took the stage with little more than a, “without further ado, here’s your speaker”. My reaction was…wait, WHAT!?!? WHO is this? WHY have they been given the privilege to speak to this audience? I know I’m in the speaking business, so maybe I was more unsettled […]
Greg Nathan: Would You Like A Portrait With That? – Greg’s Healthy Franchise Relationships 2-Minute Tip
I absolutely loved this story of service excellence which Greg passed on recently and wanted to do the same… “We all love an interesting customer service story, so I’m going to share two contrasting experiences from similar businesses. The lessons are compelling. But first, some good news. Last week The Franchise Relationships Institute was awarded […]
