Lessons from the Trenches
Learning from each other is what the franchise community is all about. In this section, we are posting great ideas, success stories and vulnerable stories of ‘fails’ from the franchise world. What’s working and what’s not working from both franchisors and franchisees as we all navigate these uncharted waters.
Please send your ideas, tips and anecdotes to share with the community.
Franchise insider, John Francis, talks about the next step, based on what he’s hearing, what he sees and what he has experienced. Are you ready for the restart?
JOHN FRANCIS BIO
With over 25 years in the franchise industry, John Francis has worked as a franchisor, franchisee, multi-unit operator, area developer, and supplier. In this time, he has experienced a wide range of successes – and challenges – that enable him to quickly connect to franchisees and relate to their unique situations.
One of our dear speaker partners and current multi-unit franchisee, TJ Schier, sent over a note about leading teams and what is going on in his foodservice franchise world. Click and download his message above.
TJ SCHIER BIO
TJ Schier is the President and Founder of SMART Restaurant Group and Incentivize Solutions. Incentivize Solutions provides custom training materials and guest service programs to help companies become more effective.
A Poolwerx franchisee called all his customers to see if they needed anything delivered from the store when their pool service tech came to the home to service the pool. Now that’s service!
Tropical Smoothie Café is doing wonderful things! Here’s a note one franchisee received from an ICU nurse after receiving free smoothies for the team!
Wow! Wanted to share this message we received from a nurse at one of the hospitals that received free smoothies as part of our 100,000 smoothie challenge. Sincere THANKS and admiration for our amazing franchisees who are making this happen. In case you missed my original post on The 100,000 Smoothie Challenge.