Mel Kleiman, CSP

Frontline Hourly Employee Expert

Build a Frontline That Beefs Up Bottom Line

The franchise business is like few others because it is truly only as good as the people you have working for you. Every hiring decision you make impacts the quality of your services and affects your reputation. This is why there is no more important managerial skill than the ability to recruit, select, and retain great frontline, hourly employees and their managers. Mel Kleiman delivers proven, practical, best-practice tools, tips, and techniques franchise owners and operators can put to immediate use to build a frontline, hourly workforce that boosts profitability, increases customer satisfaction, and makes going to work more enjoyable and FUN for everyone.

Clients Include:

  • Franchise Update Multi-Unit Conference
  • National Restaurant Association
  • Sport Clips, Inc.

Click here for sample client list

Speaker Bio

Build a Frontline That Beefs Up Bottom Line

Certified Speaking Professional Mel Kleiman is an internationally recognized authority on how to recruit, select, on-board, engage, and retain frontline hourly employees and the people who manage them. His expertise is based on his practical experience as the former owner of three different businesses as well as his more than 30 years of research and consulting work. Kleiman is best known for high energy, interactive presentations that deliver pragmatic, memorable, take home ideas and advice that improve every aspect of employee hiring and retention.

As featured on CNN Headline News, Kleiman also has seven books to his credit including the bestselling Hire Tough, Manage Easy and his latest release, The 5 Firsts: A Simple System to On-board, Engage, and Retain Top Talent. He is also a regular contributor toConvenience Store Decisions, MultiUnit Franchise, Restaurant Hospitality, Coke Solutions and National Shoe Retailer magazines.

Kleiman is the founder and president of Humetrics, a leading provider of best practice information, training, and resources for those responsible for recruiting, hiring, and retaining employees. He has been a member of the National Speakers Association since 1992 and was awardethe coveted Certified Speaking Professional designation in 1999. He also serves as a board member for the National Restaurant Association Educational Foundation and for the Workforce Institute as well as being a longstanding member of the Society for Human Resource Management.

Book Mel Now!

Travels From: Houston, TX

  Fee Range: $7,900-$10,000

“Mel spoke to our particular problems so precisely that some of our managers thought he was in the car wash business himself.”
Mike Shulman
Minuteman Car Wash

Program Information

If your organization is going to succeed in today’s hyper-competitive, economically uncertain, turbulent times, there is one critical task that you and your managers must get right – how you attract, hire and retain great employees.

In this fast-paced, engaging session, How to Build a Frontline That Beefs Up the Bottom Line, your hiring managers and owners will learn lots of takehome information and ideas that will make their jobs easier and take the guess work out of hiring and retaining great people. They will also learn how to attract the right applicants, how probe more deeply to uncover the real person, as well as how to avoid the whiners and retain the winners.

Why do so many employee-employer relationships fail in the first six months and what are the steps you can take to prevent it from happening in your organization?

In this session, The 5 Firsts: An Easy Way to Retain Top Talent and Reduce Costly Employee Turnover, participants learn the five specific steps winning organizations use during the new hire’s first month on the job to dramatically reduce employee turnover and create a highly engaged and motivated workforce.

In this powerful presentation, Beyond Behavioral Interviewing: The Next Evolution, Mel explains why the only reliable predictor of future performance is the person’s actual past performance and achievements.

Achievement-based interviews and evidence-based selection facilitate quality hiring decisions across-the-board. Participants learn why achievements and evidence are today’s most important hiring metrics, how to incorporate these techniques into their selection process, as well as the five specific questions interviewers can use to ferret out important facts and truths about every applicant.

Now, more than ever, nothing is more critical to the success of any business than attracting, hiring, and keeping the right people. Most hiring managers, however, have little, if any, training in the skills and systems needed to do it right.

Hire Tough, Manage Easy, presented by nationally-known hiring authority, Mel Kleiman, is a proven, hard-hitting, practical session that covers all the “best practices” when it comes to recruiting, interviewing, selecting, and keeping the best.

The content of this presentation, 30+ Tools, Tips, and Techniques to Recruit, Select and Retain a World-class Workforce, is based entirely on the meeting participants’ responses to a customized pre-meeting survey so that the presentation addresses the specific challenges your organization faces and particular concerns of your hiring managers when it comes to recruiting, selecting, and/or retaining hourly employees.

Speaker Resources

book icon Book Jackets

Mel Kleiman 5 Firsts book jacket

Mel Kleiman 100 +1 book jacket

Mel Kleiman Magnetic Culture book jacket

Mel Kleiman So You Got the Job book jacket

icon Headshots

Sample Client List

  • Applebee’s
  • BrightStar Healthcare
  • Carlson Wagonlit
  • Chatters Canada
  • CiCi’s
  • Circle K
  • ComForcare Senior Services
  • Comfort Keepers
  • Dippin’ Dots
  • Dream Maker
  • Dwyer Group
  • Enterprise Rent A Car
  • Express Stop
  • Fat Burger
  • Hertz Rent A Car
  • Jackson Hewitt
  • Jiffy Lube
  • Kwik Kopy Corp
  • Lenny’s Sub Shop
  • Mr. Appliance
  • Mr. Electric
  • Supercuts
  • Two Men & A Truck
  • Multi-Unit Franchise Group
  • NAI Global
  • Rainbow Int’l
  • Regis
  • RPM Pizza (Largest Domino’s franchise)
  • Smoothie King
  • Sonic Burger
  • Sonic New Mexico
  • Sport Clips, Inc.
  • Subway