Category Archives: Lisa Ford

Lisa Ford: “We Don’t Have Any Lemons Today” Service

Customer loyalty expert and rock star speaker, Lisa Ford uses humor and real-life stories (like the one in the video below about lemons 🙂 ) to illustrate the irony of the customer service nearly everyone talks about, but very few consistently live and execute from the top to the front-lines. Lisa addresses the customer experience…

SPEAK!’s ‘Month of Women’: Recap plus MORE!

Our goal in April was to present some fantastic, engaging and inspiring female speakers, in light of a statistic indicating that less than 10% of keynote speakers are women. We’ve had an outpouring of positive reaction—thank you! So to recap (and we couldn’t resist adding several more 🙂 ),check out the list below of talented…

The SPEAK! ‘Month of Women’: Lisa Ford – Out-Think, Out-Serve, Out-Execute!

Welcome to Week #2 of SPEAK!’s “Month of Women”! If you missed Week #1, here’s the fact that led to our mission this month. Ready? Less than 10% of keynote speakers are women. Looking at the FANTASTIC female speakers we work with regularly, this should not be. So without further ado, next up is Lisa…