Topic: HR & Staffing

Thriving in The New Digital Landscape

learn more

Presenter: Gina Schreck, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Will you be employable in 5 years? Will your business be relevant? What are you doing today to stay connected, learning, and ahead of the pack? We have seen a radical shift in how people are using technology tools to connect, learn and stay out front as thought leaders. This shift, or revolution, has caused some to dig their heels in and refuse to embrace the new tools, while others are leading the charge and rising to the top.

Leaders must stay relevant and show others how to use the tools of the day to recruit and retain top talent. It’s no longer acceptable to “do business the old way.” Employees and team members must learn to think like entrepreneurs trying new tools and thinking social from the inside out.

In This Session, Participants Will Learn:

  • What has changed in this new landscape
  • How (and why) to think “Digital First” within the entire organization
  • How to stand out as an expert resource in your space
  • What is “Social Influence” and does it matter in your world?
  • Tapping into the social knowledge pool to keep your skills sharp and share your own expertise
  • Steps to take TODAY for your business to survive this digital revolution

Create A Customer-Focused Team

learn more

Presenter: Lisa Ford, CSP, CPAE

Franchisees icon Great for Franchisees

Face it–front-line customer service is a tough job. One of the biggest challenges is keeping your team inspired and motivated every day. Learn what works when it comes to inspiring exceptional service and creating loyal customers. This session will cover the environment you must create to encourage a strong, involved team, your role in modeling the right behavior and the strategies to maintain the right service attitude. Other hands-on information includes how to train a staff that’s emotionally equipped to handle front-line intensity, what to discuss at team meetings to keep the momentum, and managing today’s generation of team members.

Leadership: How to Lead a Team

learn more

Presenter: Lisa Ford, CSP, CPAE

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

The competition may be able to copy your products or services, but they cannot copy your team. This session will give you the strategies that will set your team apart from the rest. The ideas covered are: how leaders guide success; what the best organizations do; create trust to gain respect; develop operating agreements to ensure accountability, and get the team to make their own decisions. Lisa will also cover the characteristics of a successful team member and how to reward and recognize each team member to keep the motivation high and the team on track.

Kids These Days

learn more

Presenter: David Lewis, CFE

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

What fun! We explore the modern day multi-generational workforce. A fun and lively presentation using the latest research into cross-generational communication and motivation. We examine each generation, their quirks and their natural talents. We learn why different generations communicate on different ‘wavelengths’ and, most importantly, how to bridge the generational divide and successfully recruit, manage and motivate a multi-generational workforce.

If you want to improve communication with employees and customers, reduce turnover and enhance productivity then this is the presentation for you!

Key Takeaways:

  • Understand why “kids these days” seem to have no sense of work ethic (and how to fix it!).
  • How to recruit the next generation of leaders to your organization while maintaining culture.
  • Gain the ability to adapt your communication style along generational lines.

Gen-Power: Unleashing the Potential of Every Generation

Seth Mattison
learn more

Presenter: Seth Mattison

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Take a look around your organization today. There’s a good chance you working alongside 3 and possibly even 4 generations of talent. Going forward, the workforce is moving inexorably toward greater diversity. This dynamic can create crippling challenges or game-changing advantages for teams that learn to recognize, understand, value, and ultimately tap the strategic perspective that lies within every generation. Fresh eyes alongside seasoned wisdom will be a fierce force in the new world of work. Gen-Power will help you harness it.  

In this session, Seth will help you understand the histories, personalities, strengths and challenges of each unique generational group, while also sharing insights and best practices on leading, managing, recruiting and retaining colleagues of all ages and experience levels.

The Future of Work Today: Insights from the New World of Work

Seth Mattison
learn more

Presenter: Seth Mattison

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

We are entering the greatest period of business transformation the world has ever known. The constant state of disruption we are experiencing mandates a bold new approach to leadership. 

This program is designed to help leaders prepare to navigate a new business landscape where the pace of change is elevating and collaboration is the key ingredient to unleashing the innovation required to compete and win. Supported with cutting edge research and category leading case studies Seth will prepare audience participants today for what is going to be required to compete and thrive tomorrow. 

Attendees of The Future of Work Today will gain: 

  • Deep insights into what’s coming next in the new world of work for leaders at all levels. 
  • Unique perspectives on the macro drivers of change and a deep understanding of how employee’s attitudes and behaviors are evolving. 
  • A new framework to see beyond the fads and more clearly understand the trends certain to impact the business landscape over the coming decade. 

Finding and Keeping Good People In The Age of Robotics, Remote Workers and Increasing Competition

learn more

Presenter: Cheryl Cran

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

We are in a war for talent, Fortune 500 CEO’s surveyed state that even with the age of robotics they are planning to continue to seek and hire talented people well into 2020 and beyond. The competition for attracting top talent is increasing, and as quickly as people are being hired and trained other industries are approaching and poaching talent. 

What can you do? In this keynote, you will find out how to attract top talent and how to retain them.

Attendees will leave this session with: 

 

  • The latest research from your industry and the current reality of finding and keeping good people 
  • Innovative ideas on finding the right people that are suited for your industry 
  • Creative ideas and examples from global companies Cheryl has worked with and or interviewed and how they are solving the war for talent 
  • The top ten ‘wants’ of top talent when looking to work for a company 
  • How to be a company that ‘attracts’ talent, is a workplace of choice and creates a culture where people want to be stay longer with your company 
  • The number one reason people leave an employer and how to fix it 
  • A greater understanding of why investing in recruiting alone is a no-win approach

The Future of Work is Now – Are You Ready?

learn more

Presenter: Cheryl Cran

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

What will leaders and their teams have to do to thrive today and beyond to the year 2020? Today’s challenges include ongoing global change, technological innovation and changing workplace dynamics. 

Employee engagement, creating leaders for the future, attracting and retaining top talent are all elements that are rapidly changing and impacting the way we work and how we need to change to meet the challenges of the future workplace today. 

This keynote will provide researched global business insights, thought-provoking, creative, leading edge ideas and strategies on how leaders can take immediate action to increase team buy in, adaptability and execution NOW as we head towards 2020. 

Cheryl’s style is high energy and interactive, she presents relevant research and her presentations always have fun movie clips and music. Cheryl is well known for delivering the ‘WOW’ Factor. With Cheryl Cran, you are guaranteed to have increased audience engagement, an audience that leaves with easy to implement ideas and are inspired to lead with 2020 vision to build the future workplace today.

  • A look at the trends and technologies shaping the future workplace today 
  • Ideas for leaders and their teams to adapt their personality style and leadership style to the evolving workplace 
  • Tools to use to and the “how” to successfully engage the multiple generations in the workplace 
  • Insights into how leaders need to adapt to the ever-changing reality of worker attitudes and shifting attitudes on loyalty, job satisfaction and how work is done. 
  • Case studies and examples of progressive companies that are on the cutting edge of creating innovative workplaces and creating the template for the workplace of the future 
  • Strategies on how to get everyone on board with the overall vision, build excitement for the company’s direction and create commitment and buy-in to taking action today and for the future.

Maximizing Collaboration and Innovation in Multi-Generational Teams

learn more

Presenter: Cheryl Cran

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Generations in the workplace is no longer news; leaders and teams don’t want to hear about what makes the generations different anymore they want to know “HOW” to leverage collaboration and innovation among the multi-generational teams. 

This keynote is tactical and practical and provides examples of different generational approaches to leadership, problem-solving and getting things done. 

Newer research indicates that in the past few years as Gen Y’s/Millenials impact the workplace there is a higher need for valuing the differences of each of the generations and to find ways to work together synergistically. 

This generations keynote provides ideas and strategies on ‘what’ and ‘how’ each individual can increase his or her own ability to leverage generational intelligence to increase innovation and results.

Attendees will leave this session with: 

  • The three things that ALL of the generations want at work
  • How the strengths of each of the generations are absolutely needed for the future of work today
  • Insight and a reminder of the demographics of each of the generations in the workplace and their impact on business
  • How each of the generations leverages technology to achieve work goals
  • Debunking the myths of the stereotypes of the generations
  • Leadership strategies on how to successfully lead each of the generations by adapting to their work style and generational style
  • How to increase success in communication, collaboration and innovation with each of the generations
  • Case studies of high profile companies who have a large Gen Y demographic and what those companies are doing to recruit and retain Gen Y’s
  • Stories of progressive ideas on how to deal with retiring or ‘refiring’ Zoomers, how to encourage reverse mentoring and how to build career plans for Gen X and Y
  • How to leverage evolutionary leadership skills of creativity and innovation when leading multigenerational teams

Cheryl’s style is fast-talking, relevant, interactive, high energy with movies and music- the results? 

Increased audience engagement, easy to put into use ideas and inspired actionable results.

No More Drama! Ditch The Dysfunction And Engage Your Workplace

learn more

Presenter: Michelle Ray, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

The existence of people challenges has consequences for your franchise’s bottom line. Many individuals are working longer hours, spending more time with managers, co-workers, and customers than their own families. Stress levels have accelerated as organizations of every description feel the pressure of delivering results in less time, with fewer resources. Teams are expected to be efficient, engaged and happy. 

The demands of today’s workplace often take a toll on the most important resource of all…your people. Under these conditions, it is not uncommon for drama and chaos to reign. 

Is your business equipped to deal with personality clashes, emotional explosions, “my way or the highway” mindsets, and other theatrics that undermine productivity and success? Are you ready to manage the high cost of low morale? 

Delivered with humor and insight, this exciting keynote offers practical solutions to the most common workplace problems…helping your audience to put a stop to the drama…once and for all. 

Expected takeaways for attendees:

  • Learn the difference between people who have problems and people who are problems 
  • Take a stand in the face of “the blame game” and other theatrics 
  • Practice objectivity and put the “small stuff” into perspective 
  • Detach from the dysfunction and drama to be a better “you” 
  • Evict the colleagues, managers and others who are living “rent-free” in your head 

Retain the Best, Confront The Rest: How To Shake Up Your Business In The War For Talent

learn more

Presenter: Michelle Ray, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

The notion of holding one job for life does not hold any appeal for the new generation of talent. Those days are gone forever and unless your franchise is willing to invest in them emotionally and financially‚ this savvy group will seize opportunity and leave you scrambling to replace them. They won’t accept complacency in their leaders or teams‚ and neither should you.  

In addition to managing the increasing numbers of retiring baby boomers, building a culture that draws in new talent and fosters engagement for all team members, regardless of age or culture, is a key priority.

Leaders need to ask themselves: “What is it that people want when they come to work with us?” What is appealing about our business that would attract them?” If you are able to answer these questions, then the process of attracting and retaining new talent becomes easier. 

As franchisees, we also must recognize that our own leadership style impacts employee motivation and talent retention. Leaders at all levels can profoundly impact an individual’s decision to stay or leave. Are you doing your best to communicate, connect and demonstrate genuine interest in your team members? 

In this content-rich presentation, you will discover the key components for building a dynamic environment where people can thrive and enjoy their work. You will recognize that the intangible (non-financial) motivators often have a major influence on a prospective, or current employee’s perception of your organization. Are you ready? 

Expected takeaways for attendees:

  • Learn the four influencing factors that are critical to talent retention 
  • Recognize the myths and truths behind a high-performing workplace culture 
  • Discover the “push” and “pull” factors regarding employees’ decisions to stay or leave 
  • Create a work environment that fosters talent retention through higher engagement  
  • Educate managers in accountability being a two-way street 
  • Understand the difference between tangible and intangible workplace motivators in the overall engagement equation

What Employees Really Want… 5 Trends Shaping the New World of Business

learn more

Presenter: Daniel Levine

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Not only is the world of work changing, it is changing faster than ever before as competitors implement new programs and enticements to lure top talent. This survey of the world’s most successful and innovative workplaces will give you a sneak peek inside best-in-class businesses, along with uncanny insight into the decision-making process of prospective employees. You will discover the secrets of attraction and retainment and the surprising ways in which some companies are riding the latest trends to turbocharge their workplaces. You will discover how the world’s smartest businesspeople are transforming their offices, offerings, marketing and brands to beat their competition and forge indelible bonds with colleagues. Learn what today’s workers really want and discover the trends that will transform your employees into a fiercely loyal army. The future of work doesn’t belong to the largest or the strongest companies, but the ones most adaptive to change. This presentation will give you what you need to stand out.

Creating A Company of Owners: Maximizing Employee Engagement

learn more

Presenter: Daren Martin, PhD

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

This topic is based on Dr. Martin’s top selling book A Company of Owners and is intended for company owners/executives/and managers. Establishing A Company of Owners results in a company where everyone treats the company as if it were their own. Zombie employees become extinct while rock-star employees thrive throughout.  

Takeaways:  

  • Company Culture Killers (and how to eliminate them) 
  • How to Create a BAM (Business Actionable Mantra) 
  • Establishing a Powerful Identity 
  • Push Play – Why Fun is Good Business 
  • Hiring and Firing the Right People 
  • Maximizing Employee Engagement 

Generation “Why Not?” Attracting & Uniting Your Big 3 Generations

learn more

Presenter: Brian Carter

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Millennials are here and they’re definitely different… and  uniquely valuable. Do you know how they like to be marketed to, why they buy and what they want in customer service? 

  • How to market, sell and serve each generation to boost the bottom line. 
  • Each generation’s special strengths and skills. 
  • How to come together to form Voltron, creating unbeatably strong and productive intergenerational teams inside your company.

E-Leadership: Remote Communication Skills for the Modern Manager

learn more

Presenter: Brian Carter

  • More and more, your effectiveness with email, social media and other digital formats is determining your leadership success. The key to employee engagement is to make sure that your people know that distance and location have no bearing on how connected you are to their value.
  • How much are you leading in person, compared to your email communication? Are you managing remote workers around the country, across the world or just people in other buildings?
  • Are you struggling to connect when it’s impossible to meet face-to-face?
  • Brian is going to teach you how to combine your best leadership skills and deliver them in an online format. Not only can you often match the impact of face-to-face communication with your employees, but you can often exceed it.
  • This talk helps you to envision, navigate and implement a tech-empowered future full of enthusiastic, loyal employees: building culture, fostering new ideas, driving profits and lowering costs.

HR as Social Architect: Maximizing the New Talent Equation

learn more

Presenter: Jason Lauritsen

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

It seems that everyone these days is saying that business is now “social.” The rise of social media and other technology has changed how we do business. These same technologies are changing the very nature of work and how the workplace must be designed. The truth is, business has always been social, and so has work. Technology has simply unleashed the power of social in new and powerful ways. 

This evolution has revealed that our traditional models for cultivating talent are insufficient. The new equation for talent isn’t just about building human capital (the knowledge, skills and abilities). It must also include social capital (the value that exists within relationships) if you are to unlock your organization’s true capability for innovation and performance. This thought-provoking and actionable session will reveal to you the new talent equation and how the next evolution for Human Resources is to become the social architect of the organization. 

Learning Objectives: 

  • Explore how the evolution of the organization and the rise of social technology has fundamentally changed how value is created within the organization. Uncover how this shift now requires an expanded definition of talent that considers the power of personal relationships and networks as an amplifier of impact.
  • Discover how cultivating connection, as a means to build social capital, is an under-utilized but powerful strategy for gaining competitive advantage. 
  • Learn six powerful strategies with twelve specific tactics for creating a work environment that fosters connection and grows social capital as means to fuel innovation, engagement and performance across the organization.

Leadership Training: Driving Performance Through Employee Engagement

learn more

Presenter: Jason Lauritsen

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Content Outline 

1: What is Employee Engagement? 
Through individual exercises and group discussion, participants will explore what employee engagement looks and feels like in the workplace and how it impacts our work and lives. This exploration will move the idea of engagement from the realm of concept into a tangible connection with behaviors and results. 

2: Defining Employee Engagement 
To drive employee engagement requires a clear understanding of what it is and how it works. In this section, participants will come to understand engagement as a set of outcomes we work to earn from our employees. Then, the focus will turn to understanding the five dimension of employee engagement and the role that management and leadership plays in each. 

3: Lessons from Best Places to Work 
Based on insights drawn from analyzing employee data collected at thousands of organizations through Best Places to Work programs, myths and best practices about what employees look for in a best place to work will be shared and discussed. 

4: Engagement Builders & Killers 
At this point, the workshop turns to a very practical, “how to” focus. Participants will discover three powerful engagement builders and two toxic engagement killers. These concepts will be shared, explored and practiced through individual and small group exercises. 

5: Action Planning 
To close the workshop, each participant will spend time reflecting on the content of the workshop in order to make specific commitments. These commitments will reflect how the leader will take immediate action to increase engagement with those they lead. The plans will then be shared and discussed with peers for feedback and support. 

The Relationship Comes First: Discovering the True Path to Employee Engagement

learn more

Presenter: Jason Lauritsen

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Work has been defined in many ways over the years: a contract, a transaction, a value exchange. This led to describing humans as capital and designing systems that treat people like assets to be managed and optimized. Is it any wonder that employees’ feeling of engagement within these organizations continues to drop? It doesn’t feel good to be treated like an investment to be maximized.  

To reverse this trend requires that we understand what work is for employees, a relationship, and a critically important one. Research has shown us that employees crave the same things from work that they do from other important relationships in their lives: appreciation, connection, acceptance, communication, and support. In this session, we will explore how designing the employee experience through the lens of a healthy relationship will focus your employee engagement efforts for greater impact.   

What you will learn: 

  • Deconstruct employee engagement practices to discover why and how the current model is falling short by focusing on maximizing employee discretionary effort
  • Discover that for employees, work is an important relationship and that the work experience should be designed as a relationship for employees rather than as a company process to be optimized  
  • Gain a deeper understanding of the elements that make for a healthy relationship and how to use this model to design a more engaging and fulfilling experience for employees at work

The Secret to Building a Best Place to Work

learn more

Presenter: Jason Lauritsen

Franchisees icon Great for Franchisees

Becoming a “Best Place to Work” is at the top of many organization’s priority lists. To attract and keep the best talent requires fostering an engaging culture where people want to work. But, building an extraordinary workplace is easier said than done. In fact, it’s hard to even know where to start. 

This dynamic session will reveal research-based insights into the what, why and how of building and sustaining a “Best Place to Work” for your employees. And (spoiler alert) it’s not about installing ping pong tables or sleep pods. 

Learning Objectives: 

  • Understand what organizations with exceptional workplaces do differently than others to engage and retain their best talent 
  • Discover the common elements found within “Best Places to Work” and what they tell us about how to create the most engaging workplaces 
  • Gain practical advice for how to take action within your organization to implement the lessons from “Best Places to Work” in order to increase employee engagement and performance within your own organization. 

30+ Tools, Tips, and Techniques to Recruit, Select and Retain a World-class Workforce

learn more

Presenter: Mel Kleiman, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

The content of this presentation, 30+ Tools, Tips, and Techniques to Recruit, Select and Retain a World-class Workforce, is based entirely on the meeting participants’ responses to a customized pre-meeting survey so that the presentation addresses the specific challenges your organization faces and particular concerns of your hiring managers when it comes to recruiting, selecting, and/or retaining hourly employees.

Be the Brand

learn more

Presenter: Steve Yastrow

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Your most powerful marketing happens when employees interact with customers. If every employee can “be the brand” every day, in each of their customer interactions, customers will develop strong, motivating beliefs about your franchise organization. 

Customizable for These Audiences: franchisees, store managers, and front-line employees 

Key Audience Takeaways:

  • Understand how employees impact customer brand impressions
  • Learn how to go beyond customer service to create compelling customer beliefs about your brand
  • Discover the connection between good “brand habits” and powerful, motivating customer experiences across your entire franchise organization
  • Learn ways to develop more engaged and committed employees 

Value to Your Business:

  • Drive revenue and profits
  • Clarify and strengthen your brand
  • Create a more powerful customer experience
  • Increase front-line employee engagement

Beyond Behavioral Interviewing: The Next Evolution©

learn more

Presenter: Mel Kleiman, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

In this powerful presentation, Beyond Behavioral Interviewing: The Next Evolution, Mel explains why the only reliable predictor of future performance is the person’s actual past performance and achievements.

Achievement-based interviews and evidence-based selection facilitate quality hiring decisions across-the-board. Participants learn why achievements and evidence are today’s most important hiring metrics, how to incorporate these techniques into their selection process, as well as the five specific questions interviewers can use to ferret out important facts and truths about every applicant.

Hire Tough, Manage Easy

learn more

Presenter: Mel Kleiman, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Now, more than ever, nothing is more critical to the success of any business than attracting, hiring, and keeping the right people. Most hiring managers, however, have little, if any, training in the skills and systems needed to do it right.

Hire Tough, Manage Easy, presented by nationally-known hiring authority, Mel Kleiman, is a proven, hard-hitting, practical session that covers all the “best practices” when it comes to recruiting, interviewing, selecting, and keeping the best.

How to Build a Frontline That Beefs Up the Bottom Line

learn more

Presenter: Mel Kleiman, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

If your organization is going to succeed in today’s hyper-competitive, economically uncertain, turbulent times, there is one critical task that you and your managers must get right – how you attract, hire and retain great employees.

In this fast-paced, engaging session, How to Build a Frontline That Beefs Up the Bottom Line, your hiring managers and owners will learn lots of takehome information and ideas that will make their jobs easier and take the guess work out of hiring and retaining great people. They will also learn how to attract the right applicants, how probe more deeply to uncover the real person, as well as how to avoid the whiners and retain the winners.

The 5 Firsts: An Easy Way to Retain Top Talent and Reduce Costly Employee Turnover

learn more

Presenter: Mel Kleiman, CSP

Franchisors icon Great for Franchisors Franchisees icon Great for Franchisees

Why do so many employee-employer relationships fail in the first six months and what are the steps you can take to prevent it from happening in your organization?

In this session, The 5 Firsts: An Easy Way to Retain Top Talent and Reduce Costly Employee Turnover, participants learn the five specific steps winning organizations use during the new hire’s first month on the job to dramatically reduce employee turnover and create a highly engaged and motivated workforce.